Product Support Engineer

Organization

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

Duties & Responsibilities

Support all Teradyne field service engineers.
Support all first time/customer installations worldwide
New Test Cell Development and Support Engineering
    - Customer Floor Plan Analysis and Drawings
    - Coordination with Test Cell Partners (Probers / Handlers / Manipulators / etc)
    - Creation of Training Documents and Procedures
    - Ability to schedule and manage Projects is desired
New Product Test Cell installations and Training at Worldwide Customer Facilities
Training of GSO (Teradyne service personal) included
Support of New and Existing Mechanical Interface Products (all tester platforms)
Coordinate all ECO (Engineering Change Order) or PUP (Planed UPgrades) activity at International (Asia) sites as needed
Coordinate all PIP (Perfect Installation Progress), activity at international (Asia) sites as needed.
    -Quarterly reporting to PSG (Product Support Group) team members.
    -Enter new FRU’s (Field Replaceable Units), into our Fru database as required.
    -Travel for Training, Support, and Installation Activities Worldwide, POST COVID estimated 10% outside Japan travel and 25% inside Japan.
    All other Related Management tasks as required
    - Monitor system and new product reliability
    - Generate reliability reports
    - Assist with determining the root cause for increases/decreases in reliability   

Education / Training / Skills / Experience Required

-    Graduate of Bachelor of Science in Electronics or equivalent courses
-    3 to 5 years of strong technical experience and understanding of the semiconductor test industry.
       o    STD, ETS, or Nextest systems knowledge is preferred by not mandatory.
-    Strong communication and integration skills