Service Engineer

Organization & Role

AutoGuide Mobile Robots is looking for a  Network Support Engineer for the Field and Inhouse and IT & Software support to help trouble shoot wireless networks and support the network infrastructure of our mobile robots.

Responsibilities

• Address customer issues by providing engineering support for our existing fleet of mobile robots and help review for compliance pre-sales Customer site Wi-Fi and Network design

• Validate the infrastructure requirements for deployment of AutoGuide systems at customer

sites

• Troubleshoot and perform root cause analysis and develop corrective measures and solutions

• Build, grow and lead the knowledge sharing and procedure to enable of Support personnel to learn and grow their Network trouble shooting tool kit.

• Independently perform experiments, including development of test methods, measurement,

and analysis

• Generate and maintain supporting documentation, including drawings, operation and

maintenance procedures, test reports, and design reports

Basic Qualifications & Skills

• Proven ability of wireless network infrastructure
• Experience with:
  • MS SQL Database
  • 802.11 b/g/n/ac wireless networks
  • 5G networks and other emerging networking technologies
  • TCP/IP routed networks
  • Basic IPv4 sub-netting
  • Basic network switching experience
  • SNMP, NTP, DHCP, DNS, NAT/PAT
  • Windows 10, Server 2016, 2019, Debian 8+ OS
  • Basic virtualization (VMware, Hyper-V) understanding
• Ability to quickly learn and understand a customer’s network infrastructure/design to assist in  troubleshooting wired/wireless issues
• Experience with formal documentation – schematics, wiring diagrams, test plans and reports, design reports
• Excellent customer interfacing skills
• Autonomous mobile robot experience, or related field
• Customer Service fundamentals – the ability to effectively deal with customer complaints.
• Strong computer skills and experience with PC based systems and information technologies.
• Ability to lift up to 50 pounds.
• Must be available and willing to travel in North America as needed and be available for specific emergency on-call work. Depending upon business needs travel can vary greatly to as high as 40% of the time.
• Must have a valid driver’s license, good driving record, qualified to obtain a credit card for expenses and able to obtain a valid passport for the term of employment.

Education

• BSIT, BSEE, or BSCS with a minimum of 3-5 years of technical experience, or MSIT, MSEE, MSCS with a
• minimum of 3 years of technical experience