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Robotic Field Service Engineer (IL)

ID:  3048
Function:  Engineering

Lake Zurich, IL, US

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

Organization & Role

Due to rapid growth, we are looking for a proactive and motivated individual to be a Customer  Service  Engineer at AutoGuide Mobile Robots based in the Chicago area.  This person will  work remotely but  must be able to travel up to 20% of the time for internal engineer face to face meetings and training .  With a new and expanding portfolio of mobile robots, this role is very tactical to help launch our new platforms and has tremendous career upside. Reporting to the Director of Customer Operations , this position involves helping one of our  companies in manufacturing, distribution, and warehousing, that are looking to achieve productivity improvement through mobile robot system deployment.


AutoGuide Mobile Robots, a subsidiary of Teradyne, designs, manufactures and installs the most technically advanced mobile robots with one goal in mind: surpassing customers’ expectations. AutoGuide has provides maximum value to businesses in manufacturing, warehousing, and distribution operations across multiple industries. This position involves providing maximum value to businesses in manufacturing, warehousing, and distribution operations across multiple industries. At AutoGuide Mobile Robots we don’t just work on components and parts, we create choreography for fleets of cooperative mobile robots. Our autonomous mobile robots are custom designed—from the first piece of steel to the last screw—to move around the biggest, most complex factory floors in the world. We’re seeking big-picture thinkers to join our team.


  • Working alongside the Regional Sales Managers, act as the technical expert during the sales cycle, educating the customers on the company technology, products, applications, and system concept of operations.
  • Develop system design and development tools and templates to improve department workflow effectiveness, and efficiency.
  • Collect customer requirements data and formulate system design concepts including specifying equipment, designing system layouts, and developing system simulation models that predict system level performance.
  • Present technical proposals and execute customer proof of concept demonstrations.
  • Provide technical sales support for customer inquiries and RFQs.
  • Attain mobile robot industry expertise, keeping up to date on technology, trends, and industry benchmarks.
  • Be our Customer Champion ,and represent the voice of the Customer  for the health of  a site perspective

Basic Qualifications & Skills


  • Experience in robotic or material handling automation: ideally with some background in mobile robotics (AGVs or AMRs), material conveyance, or robotic material handling.
  • Excellent interpersonal and communication skills, both written and verbal, with ability to recognize and address the interests of technical, user, and managerial customers.
  • Strong AutoCad skills.  DraftSight and Emulate 3D preferred
  • Computer skills: Proficiency in Word, Excel, PowerPoint, Salesforce.



  • A BS in a technical discipline:  Computer Science or Software Degree with some Mechanical or Industrial experience as a plus .



Nearest Major Market: Chicago

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