Customer Support Engineer - Aalborg, Denmark

Customer Support Engineer – Aalborg, Denmark

Would you like to be a part of a company at the forefront of the Wireless Test market and help drive our continued sales growth? Do you have a strong technical background and experience with consultative/solution sales?

Organization & RoleOrganization & Role

As part of LitePoint, you become a part of our long-lasting global success. Our test and measurement solutions has improved both the quality and speed of our customers test setups and our strong support has helped them become more successful. We have international offices in San Jose, Chicago, Aalborg, Taipei, Tokyo, Haifa and Shanghai to name a few.
 

We service market leading multi-national companies at the forefront of technology development. And this is what you can expect…

Responsibilities in the role

• Support customers in solving complex technical challenges when using Wireless test solutions from LitePoint.
• Manage technical issues by working with internal teams to get the resolution and meet project deadlines.
• Support design activities at customer labs as well as help them prepare for manufacturing builds with optimum test solution.
• Be the expert of wireless communication standards, automated test requirements, and RF physical layers to guide customers with correct approach for wireless testing.
• Work with internal and external customers, partners, and peers to define requirements for new projects and perform necessary QA to validate solutions before release.
• Build and maintain strong customer relations at a technical level, to gain further insight to direction and needs of the customer
• Work with local partners providing them with training and support

Basic Qualifications & Skills

• MS EE/equivalent studies preferred.
• Knowledge of basics of RF and understanding of RF transmitter, receiver architecture.
• Knowledge of RF PHY layer for at least one of the wireless communications standards such as:
  • 802.11 WLAN preferred
  • 802.15 Bluetooth preferred
  • 802.15z Ultra-Wideband (UWB)
  • 5G and 3GPP Cellular

• Familiar with RF/system level test equipment such as Spectrum Analyzer, Signal Generator, Oscilloscope etc.
• Strong inter-personal skills and enjoys interacting and working with people.
• Strong troubleshooting, analysis, and problem-solving skills
• Effective written, verbal and presentation skills
• Applicant should be available to travel internationally.
• Experience working with automated test programs and scripts in C/ C++ and Python. 
• Test and measurement experience in the wireless telecom industry is a plus.

About us

LitePoint is the leading provider of test solutions for the world’s leading manufacturers of wireless modules and consumer electronics, including smart phones, tablets, and PCs. We are a Silicon Valley company founded in 2000. Our products have been used to optimize and verify the operation of over 2 billion wireless devices.
 

Our mission is to create wireless test solutions that are ready to test the chips and technologies you’re testing…out of the box. This enables LitePoint to be first with test technologies. So when you’re ready to implement new wireless technologies, we’re ready to help you test them. Further information is available at www.litepoint.com