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Customer Support Engineer

ID:  4953
Function:  Engineering

Aalborg Øst, DK

LitePoint Customer Support Engineer


LitePoint creates wireless test solutions and services for the world’s most innovative wireless device makers, helping them to ensure their products perform for today’s demanding consumers. A leading innovator in wireless testing, LitePoint products come out of the box ready to test the most widely used wireless chipsets in the world. LitePoint works with the leading makers of smartphones, tablets, PCs, wireless access points and chipsets.


LitePoint is also at the forefront of testing the burgeoning world of connected devices…the Internet of Things. Headquartered in Silicon Valley, California and with offices around the world. LitePoint is a wholly owned subsidiary of Teradyne (NYSE: TER), a leading supplier of automation equipment for test and industrial applications. In 2020, the combined corporation had revenue of $3.1 billion and employs approximately 5,500 people worldwide.


Job Responsibilities:

  • Support customers in solving complex technical challenges when using Wireless test solutions from LitePoint
  • Manage technical issues by working with internal teams to get the resolution and meet project deadlines
  • Support design activities at customer labs as well as help them prepare for manufacturing builds with optimum test solution
  • Be the expert of wireless communication standards, automated test requirements, and RF physical layers to guide customers with correct approach for wireless testing
  • Work with internal and external customers, partners, and peers to define requirements for new projects and perform necessary QA to validate solutions before release.
  • Build and maintain strong customer relations at a technical level, to gain further insight to direction and needs of the customer
  • Work with local partners providing them with training and support
  • Run our local service center, handling calibrations and service and repair
  • Manage our local demo equipment, keeping it up to date



Basic Qualifications & Skills

  • MS EE/equivalent studies preferred.
  • Knowledge of basics of RF and understanding of RF transmitter, receiver architecture.
  • Knowledge of RF PHY layer for at least one of the wireless communications standards such as:
    • 802.11 WLAN preferred
    • 802.15 Bluetooth preferred
    • 802.15z Ultra-Wideband (UWB) preferred
    • 3GPP Cellular
  • Familiar with RF/system level test equipment such as Spectrum Analyzer, Signal Generator, Oscilloscope etc.
  • Strong inter-personal skills and enjoys interacting and working with people.
  • Strong troubleshooting, analysis, and problem-solving skills
  • Effective written, verbal and presentation skills
  • Applicant should be available to travel internationally
  • Experience working with automated test programs and scripts in C/ C++ and Python
  • Test and measurement experience in the wireless telecom industry is a plus.


Ready to apply?

Send your application using the link. We take candidates into the recruitment process on a continuous basis and encourage you to apply as soon as possible. We take candidates in to interview on a regular basis. In case you have any questions, feel free to reach out to the hiring manager, Martin Elbæk,, via phone +45 23 71 63 69.


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