Product Support Engineer

ID:  5891
Function:  Operations


Organization & Role

We are looking for a hands-on engineer to manage the functions outlined below. In addition, the role requires interaction with and contributions to other cross functional areas (e.g., Test SW, Quality, NPI, R&D, Field services, FAE’s and etc.
Candidate will be responsible for sustaining products in the CM factory.


Work Location: Bukit Minyak Industrial Park



  • Responsible for sustaining products manufacturing in the CM factory, work onsite at CM factory
  • Hands-on debug & troubleshoot RF/hardware issues, and root cause to Test Station (Test App, station hardware), and/or DUT (Device Under Test) to module and component level.
  • Set up and perform RF measurements, such as gain/attenuation, spurious emissions, S parameters, phase noise, compression (P1dB) measurements, etc.
  • Responsible for optimization of RF test parameters, test times, touch times, and test station designs with an ultimate goal to drive down manufacturing costs.
  • Identify common RF failure patterns, draft plans to address them and use data analysis tools to optimize and improve test methods and limits to help deliver quality products.
  • Implement technical debug plans and train test engineers and technicians to drive down debug and re-test time to optimize production and delivery costs.
  • Consistent focus on overall HW yield enhancement, reliability improvement and other continuous improvement processes and procedures.

Additional Responsibilities

  • Ensure production processes, assembly documentation and test procedures are in place to meet the highest outgoing quality standards.
  • Ensure the on-going quality of the product’s manufacturing processes/test solutions. Update and carry out all inspection/test plans to ensure that all shipments meet the specified parameters and the application level requirements.
  • Ensure all products leaving the CM factory meet the manufacturability, quality, and cost requirements.
  • Manage and execute hardware deviations, change requests and Engineering Change Orders (ECO) during various manufacturing stages.
  • Lead and drive process quality issue resolution. Debug any problems encountered during manufacturing or coming from the field down to root cause (module or component level).
  • Resolve any component or process issues that are found at the factory or the field. This includes possible design changes to support EOL components.
  • Work with third party vendors regarding component qualification and other characterization activities.
  • Disciplined monitoring and communication of product status and any issues encountered throughout the manufacturing process.
  • Manage technical communication between LitePoint teams and Contract Manufacturing (CM) during various stages of production build and become a pivotal part in conflict resolution and finding technical solutions.
  • Use production and manufacturing knowledge to drive improvement in board and system designs.
  • Interaction with and contributions to other cross functional areas (e.g., Test SW, Quality, NPI, R&D, Field services, FAE’s and etc.)

Basic Qualifications & Skills

  • BA/BS (or equivalent) is required. MSEE preferred
  • 10+ years’ experience in the areas of sustaining engineering, and/or failure analysis for RF systems and board level products
  • A good understanding of RF products and a technical understanding of RF design is required. Prior RF design experience is a plus
  • Strong understanding and functional knowledge of various RF lab equipment such as Network Analyzers, Spectrum Analyzers, Signal Analyzers etc.
  • Familiarity with PCBA schematics, PCBA layout and fab drawings, and electronic BOMs
  • Good troubleshooting, failure analysis and problem-solving skills are essential, especially in RF/Microwave area.
  • Must have a persistent attention to detail and quality.
  • Prior experience working on Wi-Fi and/or Cellular systems is a plus
  • Prior experience working with mmWave products is a plus
  • A team player with excellent communication and organizational skills is required.
  • Excellent English communication skills.

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