Product Support Engineer

About LitePoint

LitePoint creates wireless test solutions and services for the world’s most innovative wireless device makers, helping them to ensure their products perform for today's demanding consumers. A leading innovator in wireless testing, LitePoint products come out of the box ready to test the most widely used wireless chipsets in the world. LitePoint works with the leading makers of smartphones, tablets, PCs, wireless access points and chipsets.

LitePoint is at the forefront of testing the burgeoning world of connected devices…the Internet of Things. Headquartered in Silicon Valley, California, and with offices around the world, LitePoint is a wholly owned subsidiary of Teradyne (NYSE: TER), a leading supplier of automation equipment for test and industrial applications.

Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview
As a critical member of the Sustaining Engineering group, you will be responsible for supporting hardware engineering activities for several revolutionary wireless test products. These products are mainly focused on providing test solutions across various wireless test standards such as Wi-Fi 802.11, Bluetooth, UWB, mm-wave, and 5G. This is a hands-on hardware engineering role focused on post-ramp sustaining activities in the factory and field. It involves active participation across cross functional teams such areas Test SW, Firmware teams, Quality, New Product Introduction (NPI), R&D, Field Services, FAE’s etc. This role will primarily be focused on supporting LitePoint’s manufacturing efforts at its Contract Manufacturer site.

• Troubleshoot hardware and root cause analog, digital and RF issues to module and component level.
• Identify common HW failure patterns, draft plans to address them and use data analysis tools to optimize and improve test methods and limits to help deliver quality products.
• Set up and perform RF measurements, such as compression (P1dB), phase noise, gain, spurious emissions, S parameter measurements.
• Use production and manufacturing knowledge to drive improvement in board and system designs.
• Consistent focus on overall HW yield enhancement, reliability improvement and other continuous improvement processes and procedures.
• Ensure all products leaving the factory meet the manufacturability, quality, functional specification and cost requirements.
• Ensure production processes, assembly documentation and test procedures are in place to meet the highest outgoing quality standards.
• Manage and execute hardware deviations, change requests and Engineering Change Orders (ECO) during various manufacturing stages.
• Responsible for optimization of RF test parameters, test times, touch times, and test station designs with a goal to drive down manufacturing costs.
• Disciplined monitoring and communication of product status and any issues encountered throughout the manufacturing process.
• Manage technical communication between LitePoint teams and Contract Manufacturing (CM) during various stages of production build and become a pivotal part in conflict resolution and finding technical solutions.
• Implement technical debug plans and train test engineers and technicians to drive down debug and re-test time to optimize production and delivery costs.
• Work with third party vendors regarding component qualification and other characterization activities.
• Familiarity with PCBA schematics, PCBA layout and fab drawings, and electronic BOMs.
• Strong understanding and functional knowledge of various RF lab equipment such as Network Analyzers, Spectrum Analyzers, Phase Noise Analyzers, and Signal Analyzers etc.

All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• BA/BS (or equivalent) is required. MSEE preferred
• 4-6 years of experience in the areas of hardware engineering, product engineering, and/or failure analysis for RF systems and board level products.
• A good understanding of RF products and a technical understanding of RF design is required. Prior RF design experience is a plus.
• Prior experience working on Wi-Fi and/or Cellular systems is a plus
• Prior experience working with mm Wave products is a plus
• Good troubleshooting, failure analysis and problem-solving skills are essential.
• A team player with excellent communication and organizational skills is required.
• Must have persistent attention to detail and quality.
• Work location: Penang Mainland, Malaysia.