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Enterprise Systems Technical Architect

ID:  4436
Function:  Information Technology

San Jose, CA, US

Key Duties and Responsibilities:

  • Keep up to date with Salesforce releases, features, and best practices to make recommendations to management regarding implementations 

  • Provide on-going support and system administration to quickly fix issues 

  • Create and administer training to existing or new users/groups; provide one to one training to end users on an on-going basis 

  • Develop reports and dashboards with best practice and usability to assist in making data driven business decisions 

  • Develop and maintain proper documentation of Salesforce platform configuration and development efforts 

  • Communicate regularly with user base regarding new features, enhancements, and changes to the system 

  • Collaborate closely with Sales Ops, Sales, FAE, Field Service, Product Marketing, and IS team members to gather functional requirements and scope projects 

  • Define and lead complex, multidisciplinary projects of critical importance to LitePoint 

  • Proactively seek out and identify needed system changes and ways to further enhance the end-user experience 

  • Expand the use of salesforce – assist with determining how salesforce can be expanded to meet new needs 

  • Evaluate, select, implement, and integrate technology tools into a solution to support key business unit stakeholders 

  • Contribute expert technical knowledge to advance innovative technical solutions 


Required Skills:

  • 7+ years of experience working in and supporting users in Sales and Service Cloud environments 

  • Possess a superior understanding of CRM Architecture, Salesforce process defaults and data structures as well as integrated applications including Salesforce CPQ 

  • Strong understanding of Salesforce best practices on data governance and security 

  • Experienced with data modeling, custom objects, permissions, SOQL queries 

  • Hands on experience in performing complex data loads 

  • Strong understanding of Release Management process 

  • Knowledge of ETL integrations with connected databases 

  • Experience with Apex and Visualforce 

  • Good familiarity with Agile development methodologies and tools (e.g., Jira) 

  • Self-motivated and able to work both with the team and independently from a remote location 

  • Excellent written and verbal communication skills 

  • Excellent project organization skills 

  • Ability to work cross-functionally 


Education & Certifications:

  • BA/BS or equivalent relevant experience plus 8+ years related experience 

  • 6+ years Salesforce administration experience at a mid-level administrator in a customized org 

  • 2+ years of experience working with and supporting Salesforce CPQ implementations 

  • 2+ years of experience working with Apex is preferred 

  • Salesforce Administrator certification is preferred 

  • Salesforce Platform App Builder certification is preferred 

  • Salesforce CPQ Specialist certification is preferred 


Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: IT Architecture, Product Marketing, Data Modeler, Architecture, User Experience, Technology, Marketing, Data, Engineering