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Technical Support Engineer, Southern Europe - and MEA

ID:  5476
Function:  Engineering

Barcelona, ES

Technical Support Engineer, Southern Europe- and MEA


Do you want to join the market leader in autonomous mobile robots and work with cool robots on wheels? Are you motivated by working with customer support and providing a high level of service? Then check out this exciting role and apply today!

You’ll work with robots on wheels – it’s way too cool


At MiR, you take centre stage in an exciting industry with cool products and cool technologies. You’ll help us ensure our leading position in the market of autonomous mobile robots. We are dedicated to find better and safer ways of moving things from A to B, and we invite you to look into cool upcoming projects. If you thrive in an ever-changing environment and have a can-do attitude, you can make a significant impact on how we scale up, and do it fast.

You’ll dive deep into your field of expertise, and really make it work


Becoming our new Technical Support Engineer responsible for Southern Europe - and MEA you will be working with cutting-edge technology daily and become a part of our great technical support team. 
Your daily work will be focused on your region, and you will join the regional team based on Barcelona or have a home office, depending on your current location. 80 days of travel activity per year.

Your tasks and responsibilities will include:

•    Daily level 1 support for troubleshooting both on hardware and software related issues
•    Document findings from the field
•    Support the technical communication team located in technical support department
•    Conduct training activities
•    Actively participate in cross project and knowledge transfer initiatives across functional teams where possible
•    Monitor support issues and maintain entries in TestRail/Salesforce so that product issues are actively managed and tested as they are resolved
•    Collaborate with R&D on the creation of test plans, testing of products, problem analysis/ troubleshooting based on customer feedback

You’ve got what it takes to fit in at the frontier of robotics


At MiR, we come in all shapes and sizes, and we cheer each other on. However, we do expect that you’ll bring the following:
•    You have an engineering degree, and it would be beneficial if you have work experience in robotics and/or industrial automation or similar
•    The ideal candidate has knowledge of PLC control, programming, and understands "computer/networking" and/or WIFI 
•    You have a good understanding of software and hardware
•    Due to the market you will cover, it is essential that you both speak and write English on a professional level. It would have great value, if you master Spanish, Italian and/or France. 
As a person, you are self-motivated, outgoing and thrive in an international environment. You work independently, are full of initiatives and have a great drive. Your work is based on sense of responsibility and proactiveness. You solve your tasks with enthusiasm and are organized.

We’re Mobility Makers, Community Creators and Future Navigators


MiR is moving faster than fast as a company, and our mobile industrial robots already move around all over the world within a wide range of industries. By automating in-house transportation, we set people free to use their unique skills. We think it, build it, and see it live and in motion. We invite you into a truly global society, where we sincerely care for each other, and where you are empowered to take on growing responsibilities and make decisions with impact. You will also get space to explore and play around. This is our way of responding positively to change, to navigate the future and to find even better ways of mobility and collaboration. Come and grow as one of our mobility makers, community creators and future navigators. We are the way to go! 

Better get moving – we can’t wait to get in touch

Send your application using the link. We take candidates into the recruitment process on a continuous basis and encourage you to apply as soon as possible. 

For further specific information regarding the position, please contact Gianluca Bianchi, Technical Support Manager, via phone +34 683 393 220

For further information regarding the recruitment process, please contact Otilia Mouridsen, Talent Acquisition Specialist via phone +45 20 96 18 65  

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