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System Integrator for Case Management

ID:  1620
Function:  Information Technology

Odense, DK

Join us on a great journey in the world of robotics!


An exciting workplace


For our newly established Case Management team, we are looking for a System Integrator for Case Management, who will have a key role in developing and deciding the interfaces between MiR developed cloud software and other systems like ServiceNow. You will be based in our HQ in Odense, Denmark and will become part of a newly established team, working with the Senior Project Manager, Service.


Because of our hardworking group of employees and not least an outstanding team effort, we develop the coolest automated industrial robots in the world. We embrace changes and easily adapt to those; thus, we have positioned ourselves as a market leader within our field of expertise. You will be part of a dynamic and ambitious company and have dedicated colleagues who love to make a difference through their work and create success in the world of robotics.


Key role with high level of responsibility

In this role you will have the responsibility for integrations between MiR Cloud Systems and the Case Management System. You will also have the main responsibility for migrations of case management from Jira to ServiceNow, and future daily operation of data bus and system for 3rd level service and support cases. You will be part of an exciting and multicultural working environment with talented and skilled colleagues from all over the world.


Your tasks will include:

  • Develop and implement interfaces between MIR cloud solutions and ServiceNow
  • Implement and integrate ServiceNow with existing CRM, ERP and Backlog systems
  • Implement connecting services for securing data flow
  • Migrate existing Jira systems to ServiceNow case management system
  • Secure that the implementation will be well adapted in the MIR organization
  • Prepare a complete solution for the roadmap for MIR IT Infrastructure
  • Day-to-day administration


To be successful in this role, you have a professional foundation:

  • Experience as an engineer or developer with business knowledge and technical know-how
  • 5+ years of experience with a cloud platform, interfacing, and IT management, preferably either as a developer, process owner, project manager or platform owner
  • Knowledge of Azure cloud environment
  • Experience in building process chains and error handling
  • Experience with agile development in teams
  • Experience in configuration, administration, development and working with ServiceNow or other cloud SaaS
  • Experience, familiarity and versed in Service Management processes and frameworks
  • Experience with the estimation and scoping of work orders and statements of work
  • Demonstrable ability to work and use SCRUM, or Project management standards
  • Good understanding of relational databases and Web technologies
  • Understanding and experience of Architectural frameworks and methodologies
  • Experience with different scripting languages
  • Have good communication skills and are fluent in English and Danish


The ideal candidate has a bachelor or master’s degree in Computer Science, Digital Innovation or similar demonstrable experience or knowledge.


Your personality makes a difference


You have the skills to effectively analyse and solve problems and the ability to translate technical requirements into solutions. You also have a natural sense for documentation and a commercial mind-set.

As a person, you have the capacity to cooperate across functions and the ability to work in teams. You have great cross-cultural understand and can build confidence both internally as well as externally. You have a structured, thorough, and methodical approach and enjoy being part of a fast-paced environment and can easily adapt to change.



If you believe this is your chance to develop personally and professionally together with some of the most talented people in the industry, please send us your application and your CV as quickly as possible.

Employment by agreement – ideally as quickly as possible. Please note that we will conduct interviews on an ongoing basis until the position is filled.

If you have any questions, please contact:


Jannik Munk, Senior Project Manager + 45 40 44 44 05


Mobile Industrial Robots A/S is a leading manufacturer of collaborative mobile robots. We are dedicated to developing user-friendly, flexible and safe robots to help companies increase the efficiency of their operations.

These unique, collaborative robots are now used by manufacturers in a wide range of industries and healthcare sectors to automate their in-house transportation.

As a first mover in the field, we have enjoyed a rapid, worldwide adoption of our unique and innovative robots.

Mobile Industrial Robots is an international and ambitious company, having dedicated employees who are passionate about making a difference and creating success and innovation within the world of robotics.

We are represented worldwide with branch offices and through an extensive distributor network.

Please visit our website for more information: https://www.mobile-industrial-robots.com



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