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Global Technical Support Engineer, Level 2

ID:  2702
Function:  Engineering

Odense, DK

Global Technical Support Engineer, Level 2

Would you like to be member of our  Global Technical Support joining us on a great journey in the world of robotics? 


An exciting Company 
We are a leading manufacturer of collaborative mobile robots, and as a company we are both ambitious and passionate in everything we do. To support our growth, we are looking for a skilled Global Technical Supporter, Level 2. With base at our HQ in Odense, you will be part of a can-do culture with great focus on teamwork and quality and report to our Global Technical Support Manager, Level 2.


Many opportunities to influence your job
Becoming our new Global Technical Supporter, Level 2 you are offered an exciting and responsible position with great opportunities to create your own stamp on the position and you will be working with cutting edge technology on a daily basis.

Most important tasks:
•    Daily level 2 support for trouble shooting both on hardware and software related issues
•    Remote support
•    Document findings
•    Conduct training activities 
•    Participate in international exhibitions 
•    Between 10-15 days of travel activity per year


To succeed in this role, it is essential that you are self-motivated and know how to provide the highest level of support to our customers and service them at a professional level. 


To be successful in this role, you have a professional foundation:
You have an engineering degree, and it would be beneficial if you have work experience in robotics and/or industrial automation or similar. Our candidate should have knowledge of PLC control, programming, and understand "computer/networking" especially WIFI knowledge would be valuable. You have a good understanding of Linux and firmware or software. It is essential that you both speak and write English on a professional level. 


Your personality makes a difference
You are self-motivated, outgoing and thrive in an international environment. You work independently, are full of initiatives and have a great drive. Your work is based on sense of responsibility and proactiveness. You solve your tasks with enthusiasm and are organized.
 As we are a global company and grow our distribution network throughout the world, it is essential that you possess and show cultural understanding, empathy, and responsiveness. 



Working at MiR
A job at MiR is much more than just a job. It is a chance to make your mark at the forefront of technology. MiR is an established global brand that offers you many opportunities for developing your career and a chance to work with dedicated colleagues from all over the world. At the same time, we are still a young company characterized by energy, excitement, can-do attitude, and growth. 


Our company is our people. We focus on creating a thriving social environment with many events and a strong organizational culture, while making room for individual preferences. We celebrate diversity and your individual values and ambitions are welcome. We want to ensure that every employee can achieve a work-life balance. We make room for balancing what is important at different stages of your career and offer a hybrid work model.


We offer attractive employment terms, compensation and benefits are negotiated yearly according to professional and personal competencies and all employees are offered the possibility to acquire employee stocks.



If you believe this is your chance to develop personally and professionally together with some of the most talented people in the industry, please send us your application and your CV as quickly as possible.


Employment by agreement – ideally as quickly as possible. Please note that we will conduct interviews on an ongoing basis until the position is filled.


Recruitment process and MiR Values

To learn more about our recruitment process and our values please click here: https://www.mobile-industrial-robots.com/da/career/



If you have any questions, please contact: Morten Tholstrup, Global Technical Support Manager, Level 2 via phone +45 31 18 82 96 or email mtp@mir-robots.com


Mobile Industrial Robots A/S is a leading manufacturer of collaborative mobile robots. We are dedicated to developing user-friendly, flexible and safe robots to help companies increase the efficiency of their operations. These unique, collaborative robots are now used by manufacturers in a wide range of industries and healthcare sectors to automate their in-house transportation.

As a first mover in the field, we have enjoyed a rapid, worldwide adoption of our unique and innovative robots.

Mobile Industrial Robots is an international and ambitious company, having dedicated employees who are passionate about making a difference and creating success and innovation within the world of robotics. We are represented worldwide with branch offices and through an extensive distributor network.

Please visit our website for more information: https://www.mobile-industrial-robots.com

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