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Service Sales Supporter, Service Team

ID:  3326
Function:  Sales Operations

Odense, DK


Are you experienced within technical service and after sales with a passion for delivering excellent service? Are you eager to join the market leader in autonomous mobile robots and help us consolidate our service team? Then don’t hold back – we can’t wait to hear from you!


You’ll work with robots on wheels – it’s way too cool

At MiR, you take centre stage in an exciting industry with cool products and cool technologies. You’ll help us ensure our leading position in the market of autonomous mobile robots. We are dedicated to find better and safer ways of moving things from A to B, and we invite you to look into cool upcoming projects. If you thrive in an ever-changing environment and have a can-do attitude, you can make a significant impact on how we scale up, and do it fast.


You’ll dive deep into your field of expertise, and really make it work

This is a key role for both daily service sales, service operations and taking part in strategic development. In this role, you will assist both Service Sales and register data in the Case Management System. You will be responsible for assisting with quotes on specific service demands on noncomplex solutions and ensure that these can be registered correctly for later deliveries. After successful sales, you will be responsible for correct registration of installed base data and SLAs.


More specifically, you will:

•    Assist on creating procedures for administrative processes in CMS
•    Assist on forming actual quotes
•    Register and maintain installed base data, service agreements and SLAs
•    Ensure fast assistance on quoting
•    Provide invoice data
•    Interface with external service providers who support service operations

You’ve got what it takes to fit in at the frontier of robotics

At MiR, we come in all shapes and sizes, and we cheer each other on. However, we do expect that you’ll bring the following:

•    Experience from technical After Sales and Service Sales
•    Experience with IT-tools supporting service
•    Ability to understand basic technical issues
•    Fluency in English, orally and in writing

As a person you work in a structured manner and are capable of navigating in a constantly changing environment. This role requires that you are robust and able to tackle difficult conversations, as many issues enter the organization through the Service Sales channels. 


We’re Mobility Makers, Community Creators and Future Navigators

MiR is moving faster than fast as a company, and our mobile industrial robots already move around all over the world within a wide range of industries. By automating in-house transportation, we set people free to use their unique skills. We think it, build it, and see it live and in motion. We invite you into a truly global society, where we sincerely care for each other, and where you are empowered to take on growing responsibilities and make decisions with impact. You will also get space to explore and play around. This is our way of responding positively to change, to navigate the future and to find even better ways of mobility and collaboration. Come and grow as one of our mobility makers, community creators and future navigators. We are the way to go! 


Better get moving – we can’t wait to get in touch

We invite you to apply to this position as quickly as possible. Please note that we will conduct interviews on an ongoing basis until the position is filled. 


If you have specific questions regarding the position, please contact the hiring manager Kristian Wagner via phone + 45 81 44 81 45

For further information regarding the recruitment process, please contact Otilia Mouridsen, Talent Acquisition Specialist via phone +45 20 96 18 65 

Job Segment: Sales Operations, Recruiting, Sales, Human Resources