Field Application Engineer - Contractor

Our Purpose
 

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
 

Opportunity Overview

Mobile Industrial Robots A/S (MiR), a Teradyne subsidiary, is a leading manufacturer of collaborative mobile robots.
We are looking for a Field Application Engineer with AMRs or AGVs experience, based in Brazil, with coverage responsibility along the Brazil & South America. Your primary areas of responsibility will be to support our customers and partners (Distributors, Integrators, and OEMs).  Through the following essential job duties and responsibilities:

• Be recognized as a subject matter expert.
• Support existing customers and partners as they go through pre-sales and post-sales (Qualify project, plant assessment, successful robot demo, Proof of Concept, Integration, Training).
• Competent to work independently with cross functional departments.
  Responsible for project managing including the technical relationship with the assigned customer.  The FAE should be the go-to person for customers’ technical contacts.
• Responsible for handling the first level for all technical matters including product discussions, FA/debug, JIRA tracking/closure and project monitoring.
• Work with firmware/system/ASIC engineers on resolving customer issues.
• This position requires to travel & visits customers up to 50%
• The ideal candidate must be based up to 100km from São Paulo
   

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Bachelor’s degree in engineering
• Advance English level.
• Minimum 3+ years of field support experience in AMRs, AGVs, or industrial automation.
• Strong ability to comprehend technical discussion and writing notes/summary.
• PC system architecture and Windows/Linux OS environment
   

Preferred Job Requirements:

• Experience in SSD system debugging and SSD firmware.
• Intralogistics & WMS systems knowledge.

The ideal candidate will demonstrate the following behavioral traits:

• Proficient in verbal, written and presentation skills.
• Great communications skills
• Must enjoy working with dynamic people and building client relationship

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