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Field Application Engineer, North China

ID:  2437
Function:  Engineering
Location: 

Shanghai, CN Tianjin, CN Beijing, CN


现场应用工程师将会主要负责一个区域的应用与技术支持工作,与该区域内的合作伙伴一起开发MiR移动机器人的现场应用,调试以及后期必要的现场服务的工作。

The field application engineer is required to cover a certain area or/and certain industries to support sales and MiR partners to succeed with application development and filed commissioning.

ResponsibilitiesResponsibilities:

 

  • 您将会承担起北方区应用与技术支持的工作,与该区域的经销商和集成商为终端用户提供现场应用支持,项目调试以及售后服务支持,同时支持销售经理,大客户经理以及行业经理开发新行业与新应用。
  • You will be overall main technical responsible of MiR product to cover either north China to support local partners and end-customers.
  • 销售项目支持,对于项目中应用场景以及用户需求的分析,支持合作伙伴准备应用方案给到用户端,同时也能够深入的与客户进行沟通,学习、研究客户的生产工艺、流程等,从而能够独立的开发深层次的应用,并且能够独立的提供应用方案给到最终用户。
  • Support sales project, conducting application analysis and apply contemporary technical suggestion to assist MiR partners to prepare application solution, or complete application solution independently by studying end-user’s requirement.
  • 与合作伙伴一起拜访客户,协助、必要时主导与客户的技术交流会议,确定客户技术需求。
  • Support local partners to meet with customer to present application solution and answer customer questions.
  • 协助合作伙伴开展PoC项目,包括PoC内容的制定,外围设备以及工具的定义,如顶部模块以及上位系统,从而保证PoC的成功。
  • Support local partners to carry out PoC, including PoC content, determine all necessary facilities and tools that may be needed in order to secure the PoC success.
  • 对于重点项目调试的实施,需要现场与合作伙伴一起工作,推进调试工作的快速前进。
  • You’re also required to be deeply involved into key project commissioning, full time working together with partners/customers to move commissioning forward quickly.
  • 负责该区域内必要的现场服务。
  • Necessary filed service is also required, including trouble shooting of hardware/software  breakdowns and application breakdowns.
  • 举办线上、线下的技术培训,主要是公司认证的经销商、系统集成商和重点用户。
  • Conduct technical training in person or online to different levels, including MiR certificated distributors/system integrators/end-users.
  • 技术文档的撰写和维护,包括问题排查,技术/应用培训材料以及应用指导等。
  • Write technical documents mainly in Chinese for the purpose of technical/application training, trouble-shooting guide and complex robot/Fleet system setup.
  • 参与和总部技术、研发或者产品部门的讨论,学习新产品、产品的新功能等,并且能够及时准确的反馈给总部关于目前产品的质量问题和软件bug
  • Regular technical meeting with HQ to learn new feature of software or new product, and report quality issues/software bugs to HQ in time.

Professional qualifications:

  • 本科及以上学历,电子/机电专业,自动化专业或者计算机专业。具有至少5年以上在机器人行业或者工业自动化行业的经验。
  • Bachler degrees or above in mechatronics, electronics, automation engineering or computer science with minimum 5 years working experience in robotics and/or industrial automation.
  • 对于此职位必要的技术能力需要达到能够快速分析、解决机器人的软硬件问题,同时需要对于工业自动化系统有深刻的理解,能够提供专业的意见给到合作伙伴。必要的技能包括机械设计/安装、电子电路、计算机网络、系统集成、上位机系统等。
  • Competency to understand required technical topics (mechanical designs, electronics, network/wifi, system integration with up computer system/MES/WMS) in a reasonable level in order to quick solve problems regarding robots/Fleet system as well as best provide recommendation on a top module design/choose and system integration to partners.
  • 优秀的问题分析能力,包括对于复杂系统的梳理、分析,问题排查。
  • Excellent analytical and problem-solving skills, including a demonstrated ability to interpret complex technical information and a comprehensive method to identify root cause of breakdown.
  • 优秀的工程设计以及应用概念的分析能力,能够全面的找出应用项目中的瓶颈,并且能够制定出合理有效的解决方案。
  • The ability to review complex engineering designs and application concepts, to identify challenges that may prevent a sales project or commissioning from moving forward, thus ability to find out countermeasures and workaround is required.
  • 需要有Modbus TCP, REST API编程或者调试的经验。
  • Experience of Modbus, REST API programming or commissioning.
  • 有工业无线网络的经验。
  • Industrial Wi-Fi experience is a plus.
  • ROS开发的经验优先考虑。
  • Experience of ROS development is a plus.
  • 有过移动机器人开发或者成熟案例调试的经验优先考虑。
  • Experience of mobile robots commissioning is a huge plus.
  • 英语听说读写需要流利,能够开展英文技术会议。
  • Fluent speak and written English skills, and be capable to hold meetings in English.
  • 能够接受长时间的出差。
  • Business traveling is mandatory (up to 80%).

Personal qualifications:

  • 我们希望候选人对技术支持工作有激情,能够从帮助客户解决实际技术、应用问题中得到自我激励。
  • You should be passionate to provide technical support, and be motivated while customers are satisfied by resolving technical issues and propose excellent application solution.
  • 你应该对移动机器人技术的快速变化保持敏感性,并且能够快速的学习新的技术,从而为客户提供更高级的应用方案。
  • You should be always ready for rapid changes in terms of technology in mobile robots industries, and you should be a quick leaner to digest new technologies in order to provide advanced solution to customers.
  • 我们希望候选人对于工作有高度的责任心,能够对于工作中负责的任务、项目等有着清晰的认识,并且能够做短期和长期的应对计划。
  • High sense of responsibility, quality and ownership permeates your work. You are also strongly structured with a well-developed sense for tasks/projects both in short term and long term.
  • 你应该拥有灵活的管理时间的技能,能够胜任多任务并行处理,并且对于任务的时间节点有着严格的把控。
  • Your time management skills and ability to prioritize your work will be crucial to ensure you meet tight deadlines, and you will be able to work flexibly to accommodate changes in work priorities.


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