Technical Support Engineer

Do you excel in delivering exceptional technical support, navigating complex tasks, and fostering collaboration with colleagues, business partners and customers to achieve outstanding results? If so, we’re excited to hear from you—don’t hesitate to apply.

You’ll work with robots on wheels and people – it’s way too cool

At MiR, you take centre stage in an exciting industry with cool products and cool technologies. You’ll help us ensure our leading position in the market of autonomous mobile robots. We are dedicated to find better and safer ways of moving things from A to B, and we invite you to look into cool upcoming projects. If you thrive in an ever-changing environment and have a can-do attitude, you can make a significant impact on how we scale up and do it fast.

You’ll dive deep into your field of expertise, and really make it work

This is a key role where you become a core member in the EMEA Service Operation team, with France being your main priority. You will secure efficient resolution of technical issues, remote and onsite, with focus on customer experience. More specifically, you will:

• Take ownership of assigned cases and resolve them efficiently
• Troubleshoot and resolve support cases, remote and onsite, to ensure customer experience
• Perform trainings for partners and customers
• Keep up to date on new product releases, software, manuals, documentation etc
• Prioritize work based on severity and active KPIs
• This role requires the ability to travel up to 30% of the time, including both planned and occasional unplanned trips, sometimes on short notice

You will be working in the MiR and UR office in France, when not remote. 

You’ve got what it takes to fit in at the frontier of robotics

At MiR, we come in all shapes and sizes, and we cheer each other on. However, as this role is technical support of business partners and end customers, it requires a high technical skill level. Working directly with advanced robots and every part of the technology that is included. We expect that you’ll bring the following:

• BSc in Engineering – Electronics / Robotics / Mechatronics
• 1-3 years’ experience in R&D or technical support roles
• Strong ownership, fast learner, logical thinking, and problem-solving attitude are required
• Good communication skills in English and French at negotiation level
• General IT skills and proficient in Office

The nice to haves:

• Knowledge or work experience with autonomous mobile robots
• Prior experience at production facilities, warehouses, factories

As a person you are patient, professional and have a huge heart for the customers. It’s essential that you show proactivity. Also, you are structured and thrive in a global and constantly changing environment. 

We’re Mobility Makers, Community Creators and Future Navigators

MiR is moving faster than fast as a company, and our mobile industrial robots already move around all over the world within a wide range of industries. By automating in-house transportation, we set people free to use their unique skills. We think it, build it, and see it live and in motion. We invite you into a truly global society, where we sincerely care for each other, and where you are empowered to take on growing responsibilities and make decisions with impact.

You will also get space to explore and play around. This is our way of responding positively to change, to navigate the future and to find even better ways of mobility and collaboration. Come and grow as one of our mobility makers, community creators and future navigators. We are the way to go!

Better get moving – we can’t wait to get in touch

We encourage you to upload your CV/application using the link.

Please expect some delay in the process during summertime. 

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