Technical Support Engineer

Organization & Role

Mobile Industrial Robots A/S (MiR), a Teradyne subsidiary, is a leading manufacturer of collaborative mobile robots. We are dedicated to developing user-friendly, flexible, and safe robots to help companies increase the efficiency of their operations. These unique, collaborative robots are now used by manufacturers in a wide range of industries and healthcare sectors to automate their in-house transportation. As a first mover in the field, we have enjoyed a rapid, worldwide adoption of our unique and innovative robots.

Overall purpose and areas of focus

• The overall purpose is always to secure the functioning of our robots 
• Make sure our distributors are trained 
• Imply daily support for trouble shooting both on hardware and software related issues

Responsibilities

• You will take part in the preparation of technical material and provide the highest level of technical support to our distribution channels. In addition, you may be called upon to support applications globally from time to time. The job will require 30-50% travel activity. 

Professional qualifications

• Degree in engineering with 3-5 years of experience in robotics and/or industrial automation
• Knowledge of PLC control, programming and understand “computer/networking” especially Wi-Fi knowledge would be valuable
• You are outgoing and thrive in an international environment, where a great deal of communication is in English
   

Personal qualifications

• You can quickly get to grips with a problem
• Able to find and understand relevant technology and use it to develop the best solution for the customer and with long-term maintenance in mind
• You are inquisitive regarding new technology and understand how it can improve our products or our processes
• You work independently and are enterprising, and you are very driven 
• A sense of responsibility, quality and ownership permeates your work. You are also strongly structured with a well-developed sense for detail