Call Center Technical Support Tech

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learning something new every day.

We cultivate a culture of inclusion for all employees that respect their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

 

Opportunity Overview

Are you passionate about helping others and solving problems? Do you thrive in a fast-paced environment where you can make a real difference? If so, our Technical Support Representative role might be the perfect fit for you! This exciting position puts you at the forefront of customer interactions, providing technical support and advocating for their needs. Keep reading to learn more about how you can leverage your skills to positively impact our customers and our company.

Roles & Responsibility:

• Act as the primary interface for customers contacting the center for hardware and software support and complaints.
• Synthesizing both internal and external feedback and turns it into actionable items, leads the corrective actions, supports teams, and projects that will deliver solutions and issues for the customers.
• Works closely with the Technical Customer Support organization and other appropriate groups to ensure customer satisfaction on key accounts.
• Provide technical support to customers following a multi-tiered approach.
• Manage the daily workload through incident tracking systems.
• Adhere to the Incident Reporting and Escalation system and procedures to ensure the resolution of customer and field reported faults, queries, and complaints as a first point of contact while contributing to meeting the team´s goals, metrics and key performance indicators.
• Flexibility with supporting “on-call” after hours support and shifting schedules based on customer demand and/or group manpower shortages.

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us on this mission, take a closer look at the minimum criteria for the position.

Minimum Job Requirements:

• Must be enrolled or completed a Technical Degree.
• Excellent verbal and written communication skills in both English and Spanish.
• 1 year of experience in:
• Technical support roles.
• Microsoft Office package (PowerPoint, Excel, Word, Outlook)

Preferred Job Requirements:

• Portuguese.
• Bachelor’s degree in Technical or Engineering (Mechanical Engineering, Electronics & Communications Engineering, Mechatronics or related) field.
• Programming skills: Python, C++, etc.

The ideal candidate will demonstrate the following behavioral traits:

• Self-directed and proactive.
• Effective communication.
• Detailed Oriented
• Good time management and organizational skills. Clear understanding of the importance of deadlines.

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, paid vacation & holidays, tuition assistance programs, and more. 

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