Business Process Analyst (GSC-CSO, Philippines: Cebu)

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. 
 We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Opportunity Overview

• The Business Process Analyst will work as part of CSO's Business Process & Systems (BPS) Team and will be the primary point of contact for both business end users and IT resources to define and roll out solutions.
• Will work across functional boundaries to gather, document business requirements, create solutions and implement changes that add value to the organization.
• This position will directly report to the CSO Business Process & Systems Lead.
• Responsible for requirements management and planning, working closely with business users across CSO to understand processes, needs, and requirements
• Communicate with IT resources to ensure developed solutions are delivered with correct functionality and on time.
• Perform analysis and creation of business solutions including defining, collecting, documenting, and managing requirements, creating test plans, testing solutions, providing user training, and basic support.
• Create process documentation, workflows, mockups, and wireframes, and facilitate process workflow modeling to support projects and process improvements.
• Communicate project requirements status to stakeholders, including CSO senior staff, and escalate issues as needed.
• Act as point of contact for issues and concerns related to project requirements.
• Perform troubleshooting to replicate and identify root causes of issues.
• May handle project coordination or management tasks.

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• At least 3 years of working experience in the related field is required for this position
• CSO business processes knowledge and familiarity is an advantage
• Process-oriented with strong documentation and diagramming skills
• Good oral and written communication skills, with strong conflict management and relationship skills 
• Strong analytical and negotiation skills
• Experience in gathering and assessing user requirements
• Strong knowledge of Microsoft 365 tools 
• Experience with Microsoft Power Platform is preferred (Power BI, Power Apps, Power Automate & Sharepoint)
• Exposure to AI tools or technologies is a plus
• Experience in project management is an advantage

We are only considering candidates local to position location and are unable to provide relocation for this position. 

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

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