Duties & Responsibilities:

•    Acts as the primary interface for customers contacting the center for orders, inquiries, and complaints.
•    Resolves customer faults, queries, and complaints at the first point of contact using the tools and systems provided.
•    Replies to inquiries and fault reports in a caring, professional manner while ensuring that they are recorded.
•    Adheres to the Incident Reporting and Escalation system and procedures.
•    Provides customers up to date regularly regarding outstanding requests and orders.
•    Contributes to meeting the team goals, metrics, and key performance indicators.
•    Works with the Field organization and other appropriate groups to ensure customer satisfaction on key accounts.

Basic Qualifications & Skills:

• Excellent phone, verbal, and written communication skills in the English language.
• Must be keen to details.
• Demonstrate excellent workload management skills.
• Knowledgeable with Microsoft Office package (PowerPoint, Excel, Word)
• Willing to work on shifting schedule, including night shift.

Education:

• Bachelor’s degree in ECE, EE or CompE with at least 1-2 years of customer service experience.
• Fresh graduates are welcome to apply.
•  Previous customer service experience preferred.

Business Hours:  Monday to Sunday, 24 hours x 7 days a week.
Work Hours:  5 scheduled days which may include weekends, holidays, and on-call.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.