Customer Service Rep: Parts-Order(GCS-CSO,Philippines:Cebu)

Our Purpose  
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. 
 
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 
 
Opportunity Overview 

• Accurate and timely entry and processing of after-sales orders.  

• Address customer concerns, including order status, order changes, and initial delivery time commitments.  

• Resolve customer issues as a liaison between multiple departments, including sales, planning, and logistics.  

• Evaluate issues and order discrepancies as communicated by the customer and work on resolving them. 

• Provide the highest level of customer service to both external and internal customers. 

 
All About You 
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position. 

• Bachelor’s degree (Fresh graduates are welcome to apply)  

• Good phone, verbal, and written communication skills in the English language  

• Must be keen on details.  

• Knowledgeable with MS Office Applications (PowerPoint, Excel, Word)  

• Willing to work on shifting schedules, including night shift. 

• Demonstrate excellent workload management skills.