Customer Service Rep

Organization & Role

At Teradyne, we encourage input from every team member, regardless of age, education or experience. With us, you have the opportunity to be recognized, while defining your own career path.
If you’re interested in pursuing a rewarding career in customer service, building relationships with people from across the globe, or simply making someone’s day by having a solution to their problem, come join us!

Responsibilities

• Acts as the primary interface for customers contacting the center for orders, inquiries and complaints.
• Resolves customer faults, queries and complaints at first point of contact using the tools and systems provided
• Responds to inquiries and fault reports in a caring, professional manner, while simultaneously ensuring that they are recorded.
• Adheres to the Incident Reporting and Escalation system and procedures.
• Provides customers up to date at regular intervals regarding outstanding requests and orders.
• Contributes in meeting the team goals, metrics and key performance indicators.
• Works with the Field organization and other appropriate groups to ensure customer satisfaction on key accounts.

Business Hours:  Monday to Sunday, 24 hours x 7 days a week.

Work Hours:  5 scheduled days which may include weekends, holidays and on-call.

Basic Qualifications & Skills

• Excellent phone, verbal and written communication skills in English language.
• Must be keen to details.
• Demonstrate excellent workload management skills.
• Knowledgeable with Microsoft Office package (PowerPoint, Excel, Word)
• Willing to work on shifting schedule, including night shift.

Education

• Bachelor’s degree with a minimum of 1-2 years of customer service work experience. Fresh graduates are welcome to apply.
• Previous customer service experience preferred.