Customer Service Rep

Customer Service Representative

Duties / Essential Function:

• Accurate and timely entry and processing of aftersales orders.
• Address customer concerns, including order status, order changes, and initial delivery time commitments.
• Resolve customer issues as a liaison between multiple departments, including sales, planning, and logistics.
• Evaluate issues and order discrepancies as communicated by the customer and work on resolving them.
• Provide the highest level of customer service to both external and internal customers.

Basic Qualifications/Experience/Skills/Education Required:

• Bachelor’s degree (Fresh graduates are welcome to apply)
• Good phone, verbal, and written communication skills in the English language
• Must be keen to details.
• Knowledgeable with MS Office Applications (PowerPoint, Excel, Word)
• Willing to work on shifting schedules, including night shift.
• Demonstrate excellent workload management skills.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

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