Customer Service Representative: GCS, Philippines: Cebu

Our Purpose:

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. 
 
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 
 

 Opportunity Overview:

Install Base Database Administrator is responsible for the following but not limited to. 

• Accountable for the accurate and timely entry of asset records and its warranty entitlements. This includes tracking and managing of assets through all lifecycle stages: shipment, installation, operation, maintenance, reassignment and retirement.
• Create and update customer records (names, shipping and billing addresses) ensuring consistency in data formats and naming conventions
• Maintain documents and guides related to the creation and maintenance of customers and asset records.
• Prepare reports detailing the status and history of asset and customer records and provide accurate data for informed evaluation and action by the Data teams.
• Collaborate with Marketing and divisional groups for asset-related actions and participate in continuous improvement work.

Business Hours: Monday to Friday, 24 hours x 5 days a week

Work Hours: 5 scheduled days which may include holiday and on-call

All About You 
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.  

• Bachelor’s degree in business administration, IT, Finance or related field.
• Previous experience in customer-service role is a plus.
• Knowledge of Asset Management software is a plus.
• Ability to use MS Office Word, Excel, Access.
• Good communication and coordination abilities
• Possess strong organizational and critical thinking skills
• Attention to detail and data accuracy
• Willing to work on shifting schedules, including night shifts.
• Demonstrate excellent workload management skills.

• • This position may offer the opportunity to work from home, subject to business requirements and employee performance. Successful candidates will be expected to maintain effective communication and collaboration with team members and supervisors in a virtual work environment.

We are only considering candidates local to position location and are unable to provide relocation for this position. This position is not eligible for visa sponsorship.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

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