Customer Service Representative : Training and Registration: (GCS-CSO,Philippines:Cebu)

Our Purpose  
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. 
 
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 
 
Opportunity Overview 

• Create and add courses to the Catalogue for Programming and Maintenance Training.
• Provide customer assistance for training class registration, tuition fee payment and certificate of training completion.
• Process student tuition fee payments using the different payment modes – PO, credit card, service contract and training units.
• Book, approve sales order in Oracle Order Entry and generate invoices using the Oracle Accounts Receivable application.
• Prepare training tools and materials such as offline licenses, online training materials, and virtual machine.
• Provide the highest level of customer service to both external and internal customers by addressing inquiries and issues.

All About You 
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position. 

• Excellent phone, verbal and written communication skills in English language.
• Must be keen on details.
• Demonstrate excellent workload management skills.
• Knowledgeable with Microsoft Office package (Word, Excel, PowerPoint).
• Willing to work in a shifting schedule, including night shift.
• Bachelor’s degree with a minimum of 1-2 years of customer service work experience, will be an advantage.
• Fresh graduates are welcome to apply.

Business Hours:  Monday to Friday 24 hours x 5 days a week.

Work Hours: 5 scheduled days including holidays.

We are only considering candidates local to position location and are unable to provide relocation for this position. This position is not eligible for visa sponsorship.