IT Infrastructure Support Engineer - Mechanical Tools ( IT, Philippines :Cebu)

Opportunity Overview:

Are you prepared to embrace the challenge of shaping the future of one of the most unique and dynamic IT infrastructure support teams? Join our innovative tools and technology support group and collaborate with esteemed professionals in both mechanical and thermal engineering. As enablers of future Mechanical engineering technologies, you will excel in our highly dynamic, customer-focused environment, and be part of an interdisciplinary team responsible for maintaining all aspects of engineering development infrastructure.

This full-time role involves working closely with mechanical engineers and managers.

Duties & Responsibilities:

The ideal candidate in this role will be a critical technical support resource responsible for:

- Assisting internal customers with development tools used in both Mechanical and Thermal engineering groups

- Triaging and troubleshooting IT incidents affecting engineering development

- Collaborating with various core IT teams on infrastructure improvement projects

- Performance benchmarking, monitoring key systems and services

- Creating and maintaining technical support documentation

You are also:

- Self-motivated continuously striving to grow and to keep up with modern technologies

- An excellent communicator and able to work without direct supervision

- Highly organized and skilled in effective task prioritization and always ahead of others

- An innovative thinker unafraid of failure and passionate about embracing challenges

Basic Qualifications, Education and Skills Required :

- Must be able to work during weekends on rotations and flexible hours

- 3+ years of related experience with a bachelor’s degree related to Mechanical Design with SOLIDWORKS or like.

- Working knowledge of Product Data Management (PDM) (SOLIDWORKS PDM Professional preferred)

- Working knowledge of Computer Aided Engineering (CAE) (SOLIDWORKS Simulation / Flow Simulation preferred)

- Working knowledge of Windows administration.

- Strong customer service skills with previous Help Desk experience

Nice to have:

- Experience with Autodesk Inventor and Autodesk Vault

- Experience with CREO and Pro/INTRALINK

- Experience with ANSYS Mechanical

- Proficiency in Product Life Management (PLM) system (e.g. Teamcenter)

- Familiarity with programming (e.g. Visual Basic)

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

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