IT Technical Support ( BPIT, Philippines)

Our Purpose:

 TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. 
 
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 
 

We are seeking a dedicated and skilled IT Help Desk Technician to join our Cebu, Philippines based Help Desk Team. The ideal candidate will provide first-level support to our employees, resolving hardware and software issues, ensuring optimal performance of IT systems, and providing user account and access management. You will play a critical role in supporting our users.

Key Responsibilities:

• User Support: Serve as the first point of contact for internal staff seeking technical assistance via phone, chat, or email.
• Issue Resolution: Diagnose and troubleshoot hardware and software issues, including operating systems, applications, and network connectivity.
• Ticket Management: Log and track support requests in the ticketing system, ensuring timely resolution and follow-up.
• Documentation: Create and maintain knowledge base articles and user documentation to assist in future troubleshooting efforts.
• Hardware Setup: Assist with the installation, configuration, and maintenance of computers, printers, and other peripherals.
• Software Management: Support the installation, configuration, and troubleshooting of various software applications.
• User Training: Provide basic training and guidance to users on software applications and best practices for IT usage.
• Escalation: Identify and escalate complex issues to specialized teams as needed.
• Access Management: Deliver user account provisioning and access management tasks.
• Collaboration: Work closely with other IT team members to ensure a smooth operation of IT services. 

All About You:

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position. 

• Associate's degree in Information Technology or related field preferred; or equivalent experience.
• 1-2 years of experience in a help desk or technical support role.
• Proficient in Windows and Mac OS environments; familiarity with Microsoft Office Suite, ticketing systems, and remote support tools.
• Knowledge in Active Directory, and user account management.
• Strong verbal and written communication skills with the ability to convey technical information to non-technical users.
• Excellent troubleshooting and problem-solving skills with a proactive approach to user support.
• Strong customer service orientation with a focus on user satisfaction.
• Knowledge in networking protocols and security principles a plus.

We are only considering candidates local to position location and are unable to provide relocation for this position. 

Benefits: Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.  Please click here to see details. 

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

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