Senior IT Specialist

IT Senior Specialist will be point contact for IT Technophobe Italy.  The role will be the overall owner of the DIS Tech IT Infrastructure for Philippines, Taiwan & China.  The role is responsible for providing technical assistance and support to internal customers, ensuring smooth operation of computer systems, networks and software applications.

Key Responsibilities:

• Collaborate with global IT management to assess near and long-term technology needs.
• Managing technology infrastructure and assets across locations and coordinate with team to maintain and support company's technology hardware.
• Managing Security & Compliance, and Data Governance
• Troubleshoot and resolve technical issues related to Office365.
• Troubleshoot and resolve technical issues related to computers (PC), servers, networks, printers, scanners, video conferencing, and other workplace devices promptly.
• Collaborate with cross-functional teams to test and evaluate new technologies and solutions for regional and global deployments.
• Communicate with external vendors and service providers to coordinate support activities, escalate issues, procure necessary hardware and software.

• Network Administration --   Responsible in Deploying and overseeing functional networks such as LAN, WLAN, WAN.
  • Maintain and support SD WAN network infrastructure, Network security solutions etc.

• Windows System Administration -- Responsible for the design, planning, implementation and support for the Microsoft Windows environment.

• Design, install, and configure internal and customer facing servers with a primary focus on providing Microsoft Windows OS Support (2008, 2012, 2016, 2019, and Windows 10)
• Perform VM administration using different Virtualization Platform (VMware, Citrix, Hyper-V and Azure Cloud)

Qualifications and Requirements:

• Significant years’ experience in IT Infrastructure Build.
• At least 8 years of experience in IT technical support.
• At least 8 years of experience in Red Network Administration in a large global distributed environment.
• Strong knowledge and hands-on skills in Windows operating systems, Microsoft office application and various software programs.
• Familiarity with networking concepts and devices, such as routers, switches, firewalls and VPNs.

• Experience in Network Administration.

• Highly capable of installing, configuring, administering, and troubleshooting all Cisco Routers/switches/wireless, HPE/Aruba Switches, Aruba Wireless.
• Knowledge of supporting and administering Network Access Control.
• Knowledge of support SD WAN technologies.
• Full understanding of LAN and WAN technologies, including Ethernet, VLAN and Routing.
• Able to demonstrate an aptitude for troubleshooting and has superior knowledge of network technologies.
• Strong knowledge and ability to troubleshoot hardware, access, network and performance issues, root cause analysis, in a complex global distributed hardware/software environment.

• Experience in Windows Administration.

• Skills in Microsoft Active Directory, DNS, DHCP, WINS, DFS, File and Print services, RDS and Group Policy Management.
• Windows Server Administration operating systems.