Field Product Support Engineer

Work Location: Prachinburi, Thailand

Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

We are looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of IST Products. This role is enabled by an in-depth knowledge of IST product offerings coupled with a desire to provide timely solutions across an evolving customer landscape. The IST Product Support Engineer role is a dynamic and challenging global support opportunity that spans an array of engineering disciplines.

• Represent PS Engineering as a core team member on both existing and new products
• Collaborate with the field team, engineering (SW, ME and HW), product support engineering and repair operation regarding field issues and escalations in both the field and contract manufacturer
• Lead and project management on field upgrades and NR projects
• Analyze trends and identify opportunities to improve the reliability of our systems.
• Collaborate with design engineering on design in serviceability (DFS)
• Develop a Field Replaceable Unit (FRU) strategy
• Support system installation and work with install coordinator on required tools, resources, etc.
• Assist in creating and reviewing support documents
• Create and provide Product Training Documents together with our Techn Writer

All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Degree required: Bachelors of Science in Engineering (MFG/ME/EE), Electromechanical preferred
• Minimum 3 years Relevant Industry Experience desired
• Excellent verbal and written communication skills
• Ability to work with cross-functional teams and team player
• Critical thinking and the ability to troubleshoot complex issues
• Technical Areas: Electromechanical, Embedded, Networking
• Product Support and automation experience is preferred
• Storage Test, System Level Test or Semiconductor testing experience
• Experienced in Technical Project Management
• Travel expectations to Customer sites, Cebu and North reading.

We are only considering candidates local to position location and are unable to provide relocation for this position.

This position is not eligible for visa sponsorship.

Benefits: Teradyne offers a variety of robust health and well-being benefit programs, including annual health screening, dental, fitness/gym membership reimbursement, insurance, Provident Fund, ESPP and more.

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