Customer Production Support Engineer

Our Purpose  
At TERADYNE, experience meets innovation. We thrive on diverse thinking, continuous learning, and a culture of inclusion. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better results. 
Our core values guide how we work: Honesty & Integrity, Customers Count on Us, and A Company Without Doors. 

Opportunity Overview 
To strengthen our Central/North Europe field service team we need you, a skilled and motivated Customer Production Support or Senior Field Service Engineer who shares our passion, determination and commitment to customer success. 
If you’re ready to join us on this mission, take a closer look at the minimum criteria for the position. 

The location is remote/hybrid– candidates from Munich Metropolitan area preferred 

 Key Responsibilities 

• Provide hardware & software technical support to customers and internal peers 

• Install new test systems, upgrades, options and software components 

• Troubleshoot and repair systems at customer sites and Teradyne facilities 

• Deliver remote support for troubleshooting and repair 

• Drive customer escalations, manage internal processes and handle critical situations professionally 

• Troubleshoot handler/prober interface & communication issues 

• Support debugging of released Test-Programs (IG-XL / MST / EV)
  
• Investigate and document Test-Program "Pass-Checker-Fail-Device" case

• Deliver Service & Maintenance trainings as Instructor 

• Participate in cost reduction and productivity improvement programs 

• Document problem-solutions, “lessons-learned” and contribute to documentation improvements. 

• Travel frequently in Central/North Europe on short notice, occasionally globally 

All About You 

• 3+ years of working experience in semiconductor production environment or similar industry 

• Education in Electronics/Mechatronics (apprenticeship/associate; bachelor welcome) 

• Strong Computer, Microsoft Windows and Office 365 know-how, especially Excel, Outlook, PowerBI, Teams and SharePoint 

• Solid and structured problem-solving skills. Experience in professional problem-solving methods is a plus. 

• Self‑driven, eager to learn with a commitment to continuous improvement & knowledge-sharing 

• Initiative and accountability in a dynamic and evolving work environment  

• Fluent English (written & spoken); basic German recommended with willingness to improve 

• Valid driver’s license 

Your Benefits 

• Versatile development opportunities 

• Personal Toolset, Laptop and Mobile Phone  

• Company Car of your choice (within our car policy) incl. private use 

• Health- and Wellbeing Program (Wellhub) 

• 30 vacation days 

• Profit Sharing Plan 

• Company Pension Plan 
  
  

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