Service Engineer (Teradyne, Vietnam)

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

The Teradyne Storage field service team is looking for a highly motivated, energetic, technically driven Field Service Engineer who is:

• Proven to be effective in consistently applying technical knowledge in achieving field service team department goals, include the system KPI, customer satisfaction, cost reduction or productivity breakthrough for Department or customers.
• Proven to be effective in working with engineers, customers, product support group, and operations, etc. in terms of improving the production system uptime, MTBF, MCBA, MTTR, to improve the slot availability to meet the commitment to customer.

Role Specifics:

• On-site service of the production (tester) system at the customer OSAT factories, include the downtime trouble shooting, jam recover, utilization improvement.
• Performing the new system installation or any upgrade or retrofits.
• Data collection and data first level analysis to find the issues root causes such as the mechanical, electrical and automation problems
• Daily on duty reporting of the major issues to the team.
• Preventative maintenance per guidelines periodically.
• Issues reporting and escalations internally.
• Hold and represent TER to attend weekly 3-way meeting between customer, OSAT and TER.

All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Bachelor’s degree in electronics or mechanical
• Minimum 5 years work experience in Electronical or Mechanical or semiconductor areas
• Familiar in automation testing, with automation equipment & testers maintenance experience is preferred
• Rich skills to do the Automation logs, testing logs analysis
• Can communicate in English fluently both in writing and talking, can communicate by Chinese is preferred
• Strong reporting skills to use MS office, especially to use PPT
• Strong communication skills and teamwork skills
• Able to business trip occasionally both in domestic and abroad.
• Able to accept the shift work or Overtime work if needed.
• Strong skills to do the timing, ownership, and priority management.

We are only considering candidates local to position location and are unable to provide relocation for this position.

This position is not eligible for visa sponsorship.