Customer Production Support Manager (ATD, Hsinchu Taiwan)

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Date: Jan 30, 2026

Location: Jubei City, TW

Company: Teradyne

Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Primary Mission

•Ultimate mission is to gain / protect customer satisfaction as well as our regional / account service business growth

•Single accountability for successful execution & delivery of all IST activities within accounts

•Lead and manage highly motivated and skilled team. Integrate all support resources needed for accounts operational success

Major Responsibilites

Ownership for the IST related GOALs (Customer Satisfaction, Business Development)

•Successful delivering of all aspects of IST services activities within an account/region

•Customer focus to ensure a high customer satisfaction

•Drive a profitable IST business through execution and efficiency in delivering the different aspects of IST offering to meet customer needs (active manage the teams cost and part usage)

•Overseeing IST execution/delivery performance and adapting service offering to meet customer's needs

•Owns customer related production support issues until they are closed

Support account sales manager and active participation in account support strategy

•Participate in development of account support strategy

•Play an active role in preparing and defining sales strategy for Teradyne service products

•Communicate and deploy account support strategy within Production Support group.

•Develop relationship with customer

Major Responsibilites (cont.)

Lead and manage highly motivated and skilled team.

•Manage / assess / develop team members

•Proactively plan and develop future needed skills

•Train and ensure compliance with policies and best practices within team

Metrics

•Operational metrics for tracking delivery (OTD, DOA, OEE, uptime, MTBF, etc.) as agreed with customer

•Customer satisfaction metrics as defined in the CS process

•Annual Goals as discussed within the IST management team and aligned to the IST and corporate Goals

Skills:

Solid understanding of our IST Strategy, Initiatives and Goals:

•Deep understanding of IST service offerings and able to integrate services into an account.

•Engage in performance and business related discussion with customer to achieve win-win outcome

•Ability to evaluate support and technical team assembly within account

•Being able to assess capabilities of engineers

•Apply coaching and development to team members

•Being able to apply judgement for effective escalation trigger and management

•Business and customer focused

•Able to develop a strategy to achieve our Goals and targets

Strong communication/negotiating skills, in order

•To communicate effective to customers

•To communicate within the team

•To communicate with sales and TER management

Skills: (cont.)

Solid customer handling skills

•Effective expectation setting

•Effective process and escalation management

•Relationship building

Effective team manager and coach
Apply ‘structure’ in a dynamic customer environment
‘Passion to win’

EE degree and min 5 years experience in leading a team of individual contributor or leads

All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

Basic Qualifications & Skills

1.Batchelor degree in electronics, mechanical.
2.Minium 10 years manage experience in semiconductor areas.
3.Familiar of the SLT test and automation testing is preferred.
4.Able to communicate in English both in writing and talking.
5.Strong communication skills and teamwork skills.
6.Able to business trip occasionally both in domestic and abroad.

Benefits

Teradyne offers a variety of robust health and well-being benefit programs, including medical claims, group insurance, retirement plans, paid vacation & holidays, tuition assistance programs, and more.

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