Product Support Engineer (ATD, Hsinchu Taiwan)

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Date: Dec 17, 2025

Location: Jubei City, TW

Company: Teradyne

Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

 

Opportunity Overview

 

Organization and Role 

The Teradyne IST Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of IST Products.  This role is enabled by an in-depth knowledge of IST product offerings coupled with a desire to provide timely solutions across an evolving customer landscape. The IST Product Support Engineer role is a dynamic and challenging global support opportunity that spans an array of engineering disciplines.

Responsibilities 

  • Represent PS Engineering as a core team member on both existing and new products 

  • Collaborate with the field team, engineering (SW, ME and HW), product support engineering and repair operation regarding field issues and escalations in both the field and contract manufacturer 

  • Lead and project management on field upgrades and NR projects 

  • Manage technicians in Taiwan – Satellite sites and Customer site 

  • Analyze trends and identify opportunities to improve the reliability of our systems. 

  • Collaborate with design engineering on design in serviceability (DFS) 

  • Develop a Field Replaceable Unit (FRU) strategy 

  • Support system installation and work with install coordinator on required tools, resources, etc.  

  • Assist in creating and reviewing support documents 

  • Create and provide Product Training Documents together with our Techn Writer 

  • Travel expectations to Customer sites, Cebu and North reading 

 

All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position. 

 

Qualifications/Skills 

  • Excellent verbal and written communication skills 

  • Ability to work with cross-functional teams and team player 

  • Critical thinking and the ability to troubleshoot complex issues 

  • Technical Areas: Electromechanical, Embedded, Networking 

  • Product Support experience desired 

  • Automation experience desired 

  • Storage Test, System Level Test or Semiconductor testing experience desired 

  • Technical Project Management experience desired 

 

Education/Experience 

  • Degree required: Bachelors of Science in Engineering (MFG/ME/EE), Electromechanical preferred 

  • Minimum 3 years Relevant Industry Experience desired

 

Benefits

Teradyne offers a variety of robust health and well-being benefit programs, including medical claims, group insurance, retirement plans, paid vacation & holidays, tuition assistance programs, and more.

 

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