Customer Support Applications Engineer

Date: Nov 5, 2023

Location: North Reading, MA, US

Company: Teradyne

Customer Support Applications Engineer in our Military / Aerospace / Defense business unit.  Location: North Reading, MA

Teradyne is the leading supplier of Commercial-Off-The-Shelf (COTS) automatic test equipment (ATE) used by defense and aerospace electronics manufacturers, depots and intermediate-level facilities worldwide. Our test systems and instrumentation help ensure the mission readiness of defense and aerospace customers everywhere. We take pride in what we develop, and our customers count on us! 

Role & Organization
The Customer Support Applications Engineer will work independently to assist customers in the use of Teradyne systems and products, analyze problems and determine solutions, assess and approve quality of shipped materials, develop training material, and instruct internal and external engineers in maintenance, repair, and use of existing products. You will work with the Product Support team, Program team, Engineering team, Manufacturing and Repair team, and Sales team. You will interface with Teradyne customers while providing technical and troubleshooting guidance, input to technical presentations, leading formal reviews, and providing training. 

Must possess good communication skills and be able to work in a dynamic cross-functional environment.

As a Customer Support Applications Engineer, you will:
•    Work directly with customers, field service, field applications, sales, and engineering to solve testing challenges and resolve issues with hardware and typical applications
•    Coordinate with Teradyne manufacturing and repair centers and interface with related vendors
•    Develop, maintain, and provide specialized training classes for hardware and systems maintenance and usage
•    Advocate and ensure that customer requirements are met and processes are followed during product development and problem report resolution
•    Devise innovative techniques for testing and characterizing leading edge technology
•    Identify trends in customer requirements and typical use to help guide the development of new Teradyne instrumentation and systems

Critical Success Factors
•    Ability to learn new things quickly and apply them
•    Process oriented and continuous improvement focused
•    Ability to develop and maintain fellowship across departments

Basic Qualifications, Experience & Skills 
•    Hardware instrumentation experience with GPIB, MXI/MXIe, PXI/PXIe, LXI, VXI controlled test instruments and automated test systems preferred. 
•    Excellent verbal, written, organizational, analytical and PC Skills
•    Familiarity with Teradyne Spectrum Family of Testers
•    Prefer knowledge of ANSI C, C#, C++, and graphical environments like TestStand or TestStudio
•    Travel requirements may be 10% or greater

Key Relationships: Engineers, Engineering Support Manager, Marketing, Sales, Technicians, Technical Writers


Education Required:

•    BS or MS degree (Electrical or Computer Eng/Science) and 5-10 years of engineering experience with Automated Test Equipment (ATE)



Don't undervalue your own potential!


We encourage you to apply even if you feel you do not meet all the qualifications. We are striving to create an inclusive workplace that draws talents from varied educations, environments, and cultures, and want to consider what your unique talents can bring to our organization. 




ITAR Restriction: All candidates for this ITAR restricted position must be one of the following: US Citizen or U.S. Permanent Resident, Asylee, Refugee or otherwise lawfully admitted under an amnesty program.

FOUO Designation:  This position may require access to work under Federal Contracts under the "For Official Use Only" designation, and as such, you may be limited to access such programs if you are not a US citizen or if you have dual citizenship

The above listed position may involve access to export controlled technology and may be subject to export licensing requirements prior to employment.

Job Segment: Aerospace Engineering, Application Engineering, Electronics Engineer, Manufacturing Engineer, Customer Service, Engineering