Desktop Support

IT Technical Support

Duties & Responsibilities:

As a global technology company, Teradyne delivers progressive solutions to complex testing challenges.  Without creativity and the diversity of thought, Teradyne’s technological innovations would not leave the ground.  If you are excited at the prospect of joining a global team, that is both exciting and dynamic, then Teradyne may be the place for you! Teradyne has an immediate need for an IT Technical Support team member based out of our Corporate offices in North Reading, MA.  

Teradyne is not considering candidates who require sponsorship for this position.

Responsibilities include but not limited to:

• Responsible for configuring, operating, training, maintain and supporting audio/visual (A/V) systems and Services (Microsoft Teams Rooms, Conference Room Technology)  Communicates and coordinates with other departments, staff members and vendors
• Desktop support, user system configuration/deployment, and software / productivity tool configuration and installation. 
• Assist IT staff in user system (PC / Laptop) configuration and deployment. Provide user support, analyze, and resolve wide range of computer HW, SW issues.
• Assist IT Systems administrators in IT infrastructure projects and server configuration and deployment    
• Troubleshooting complicated issues and driving to a solution. Interface with corporate information technology group and key customers to improve customer experience and workplace collaboration tools.
• Stay up to date on workplace technologies by testing new desktop and mobile products

Basic Qualifications, Experience, Skills & Education Required:

• The Ideal candidate will have: Associate degree in computer science or equivalent experience.

• 1-4 years of hands-on experience with PC’s,  Microsoft Windows 10, Windows 11 and Apple operating system
• Strong analytical skills
• Ability to comprehend  a user HW/SW issues and provide solutions independently
• Strong understanding of fundamental networking principles
• Strong interpersonal skills; ability to communicate effectively, both written and oral
• Self-managed and motivated with a can do, positive attitude
• Organized and attention to detail and accuracy
• Customer service oriented
• Be creative and adapt to new technologies quickly.

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