Field Service Manager (Teradyne, N. Reading MA)

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

Our Purpose:

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview:

The Field Service Manager for Teradyne Defense and Aerospace is responsible for leading a team of Field Service Engineers who perform the installation, maintenance, and hardware support for our test systems. We are seeking a driven individual who can create and maintain strong relationships across our internal teams and with our customers. The Teradyne Field Service Team is often the front-line support for our customers, and as such is accountable to create trust in the Teradyne brand, our products, and our service.

In this role, you will:

• Mentor and coach a team of Field Service Engineers, training them in new product integration, support processes, and relationship building to maintain a strong customer-facing brand for Teradyne support
• Manage customer relationships, expectations, and schedule for preventative maintenance, installation, and product defect troubleshooting
• Engage in cross-functional communication with sales, field teams, program management, factory teams, and customers to enable customer satisfaction and prevent or respond to support escalations
• Balance contractual obligations across the team schedule to meet requirements for customers with support contracts
• Perform scheduled maintenance and instruct maintenance training courses when required to fill scheduling gaps
• Manage and delegate cases in the support queue for hardware, installation, preventative maintenance, and troubleshooting

All About You:

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Teradyne Defense and Aerospace system and product knowledge required
• 5+ years experience in Automated Test Equipment industry
• Experience in installation and maintenance of complicated electronics test equipment
• Demonstrated skills in mentorship and communication
• Experience managing teams preferred
• Secure clearance is preferred. Must be able to obtain and maintain secure clearance once hired.

**Travel requirements may be 50% or greater for this position.

**This position is not eligible for visa sponsorship. 

Compensation:

The base salary range for this role is $100,500-$160,800. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.

Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance.

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.  Please click here to see details.

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ITAR Restriction: All candidates for this ITAR restricted position must be one of the following: US Citizen or U.S. Permanent Resident, Asylee, Refugee or otherwise lawfully admitted under an amnesty program.

FOUO Designation:  This position may require access to work under Federal Contracts under the "For Official Use Only" designation, and as such, you may be limited to access such programs if you are not a US citizen or if you have dual citizenship.

The above listed position may involve access to export controlled technology and may be subject to export licensing requirements prior to employment.