IT Technical Support (Teradyne, North Reading)

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

As a global technology company, Teradyne delivers progressive solutions to complex testing challenges.  Without creativity and the diversity of thought, Teradyne’s technological innovations would not leave the ground.  If you are excited at the prospect of joining a global team, that is both exciting and dynamic, then Teradyne may be the place for you! Teradyne has an immediate need for an IT Technical Support team member based out of our corporate offices in North Reading, MA.  

• Responsible for configuring, operating, training, maintain and supporting audio/visual (A/V) systems and Services (Microsoft Teams Rooms, Conference Room Technology) Communicates and coordinates with other departments, staff members and vendors
• Desktop support, user system configuration/deployment, and software / productivity tool configuration and installation. 
• Assist IT staff in user system (PC / Laptop) configuration and deployment. Provide user support, analyze, and resolve wide range of computer HW, SW issues.
• Assist IT Systems administrators in IT infrastructure projects and server configuration and deployment    
• Troubleshooting complicated issues and driving to a solution. Interface with corporate information technology group and key customers to improve customer experience and workplace collaboration tools.
• Stay up to date on workplace technologies by testing new desktop and mobile products

All About You

• The Ideal candidate will have: Associate degree in computer science or equivalent experience.

• Hands-on experience with PC’s, Microsoft Windows 10, Windows 11 and Apple operating system, Microsoft Azure,  and InTune.
• Strong analytical skills
• Ability to comprehend a user HW/SW issues and provide solutions independently
• Strong understanding of fundamental networking principles
• Strong interpersonal skills; ability to communicate effectively, both written and oral
• Self-managed and motivated with a can do, positive attitude
• Organized and attention to detail and accuracy
• Customer service oriented
• Be creative and adapt to new technologies quickly.

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.  Please click here to see details. 

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