Product Manager- Global Customer Service

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Date: Jun 14, 2024

Location: North Reading, MA, US

Company: Teradyne

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

 

 

Summary:

The Product Manager for Global Customer Services will be responsible for developing marketing strategies, business proposals, and sales support for our Services business. This position requires close interaction with our marketing analysts, field service team, sales, and other business partners around the world.

 

Duties and Responsibilities:

  • Manage Service lifecycle, including purchasing models and forecasting.
  • Ensure trade compliance through development and implementation of operational strategies.
  • Develop service offerings for newly released products.
  • Create and implement strategies to address competitors and pursue new market segments.
  • Develop policies and customer agreements in line with business objectives.
  • Define pricing of new products including sales collateral and market positioning.
  • Create and manage engagements with distribution partners.
  • Identify, develop, and implement business processes improvements.

 

A Successful Incumbent Will:

  • Build strong relationships throughout the company.
  • Learn about our Test Products and the different markets they serve.
  • Evaluate business and competitive environment to enable effective decision making.
  • Embrace Teradyne’s core value of “honesty and integrity in all that you do.”

 

Skills and Requirements:

  • 4-10 years of experience in a field relevant to the skills required below.
  • Bachelor’s or Master’s Degree
  • Strong quantitative skills. Ability to discern meaning from complex business models.
  • Strong knowledge of MS Excel including pivot tables.
  • Intermediate MS PowerPoint skills (creating streamlined and visually appealing customer-ready presentations).
  • Experience in semiconductor manufacturing a plus, but not required.
  • A problem solver with a positive attitude.
  • This is a global function and will require regular night-time conference calls and 5-10% global travel for successful execution.
  • Must reside in/around the Greater Boston Area or be willing to relocate.  Hybrid work schedule.
  • English fluency required.

Teradyne is not considering candidates who require sponsorship for this position.

 

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