Global Key Account Manager (Teradyne Robotics, Michigan)

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

The Global Key Account Manager (GKAM) is responsible for developing and executing global strategic account plans for selected multinational customers within the collaborative robot (cobot) and autonomous mobile robot (AMR) segment. This role will drive revenue growth, strategic alignment, solution adoption, and long-term partnerships by managing executive-level relationships and ensuring seamless cross-regional collaboration.

Strategic Account Management

• Own and manage a portfolio of high-value, strategic global accounts across multiple regions.
• Develop and execute multi-year global account plans aligned with customer goals, industry trends, and company strategy.
• Identify global growth opportunities and expand account footprint through solution upsell, cross-sell, and new site deployments.

Customer Relationship Development

• Build and maintain strong, trust-based relationships with key global decision-makers, influencers, and technical stakeholders.
• Facilitate regular executive business reviews and strategic roadmap alignment meetings with accounts.
• Act as the global point of contact and customer advocate within the organization.

Sales Execution & Revenue Growth

• Achieve and exceed global account revenue targets, bookings, and adoption KPIs.
• Collaborate with regional sales managers to drive local execution of global strategy.
• Lead negotiations and secure framework agreements, master service agreements, and global pricing structures.

Solution development & Deployment

• Understand customer operations, automation roadmaps, and pain points to position cobot-based solutions.
• Work with application engineers, solution architects, and system integrators to scope and deliver scalable deployments.
• Influence product management with customer feedback and application insights.

Internal Collaboration & Governance

• Coordinate internal stakeholders including regional sales, marketing, product, legal, and service teams to support account success.
• Implement a structured governance model to manage account health, risk mitigation, and global alignment.
• Maintain accurate account records and pipeline forecasts in CRM (Salesforce).

Market & Competitive Intelligence

• Stay informed on automation trends, customer industry shifts, and competitive activity across geographies.
• Identify white space and early adoption opportunities in target industries (automotive, electronics, logistics, etc.).

Key Metrics & KPIs

• Global revenue growth and bookings from key accounts
• New site wins and solution expansions
• Strategic plan execution score (coverage, cadence, milestones)
• Customer satisfaction (NPS / VOC feedback)

Key Metrics & KPIs continued…

• Contract/Framework agreements secured
• Cross-functional alignment and partner engagement effectiveness

All about you

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Bachelor’s degree in engineering, business, or related field (master’s preferred)
• 5–10+ years of experience in global/key account management, preferably in automation, robotics, or industrial technology
• Proven track record of managing Fortune 1000 accounts across multiple geographies
• Strong understanding of collaborative robotics applications, ROI justification, and deployment cycles
• Ability to influence cross-functionally and navigate complex buying centers
• Excellent communication, negotiation, and stakeholder management skills
• Willingness to travel globally (30–50%)
• Experience working with or managing system integrators and OEMs

• Background in selling through hybrid models (direct, indirect, and partners)
• CRM proficiency (Salesforce or similar)
• Familiarity with strategic account planning tools (e.g., Miller Heiman, MEDDIC, or similar)

Benefits: 

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.  Please click here to see details. 

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