Product Support Engineer

Organization & Role

Teradyne Memory BU product support team is seeking a highly motivated, energetic, technically driven product support engineer to provide world class support to the current and future generations of Teradyne Semiconductor Memory Test Products.

Responsibilities

• Manages customer requests, product escalations, and service emergencies
• Provide product support to new installations, and all active installed base
• Support Engineering with customer floor plan and first site kit development
• Create and provide Product Training Documents and Procedures to field team
• Coordinate and support PUP and PIP activities at international sites as needed
• Coordinate RMA repair activities and prioritization based on customer needs
• Participate in new product definition and coordinate EHS requirements between Engineering and Customers
• Coordinate field customer quality and installation issue feedback
• Support process or quality related issues including periodical manufacturing process audit
• Leading the collection, summary, analysis, corrective actions, and reporting of data in alignment with Engineering, Operations, and Sales.
• Create customer facing failure analysis or failure investigation progress reports
• Travel for training, support, and installation activities worldwide
• Other product support and customer support assignments as required

Basic Qualifications & Skills

• 3-10 years of product support/service experience in the semiconductor test industry
• Strong communication, organizational and multi-tasking ability
• Ability to schedule and manage small projects is desired.
• Experience in complex Electro-Mechanical assembly with mechanical and electrical knowledge would be strong advantage
• Flexible to work at multiple time zones and able to travel as needed
• Worldwide travel 5~20%, meeting customers, and resolve problems at customer sites

Education

- Graduate of Bachelor of Science in Electronics or equivalent courses