Product Support Engineer

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Date: May 19, 2024

Location: Penang, MY

Company: Teradyne

Organization & Role

Teradyne Memory BU product support team is seeking a highly motivated, energetic, technically driven product support engineer to provide world class support to the current and future generations of Teradyne Semiconductor Memory Test Products.

Responsibilities

  • Manages customer requests, product escalations, and service emergencies
  • Provide product support to new installations, and all active installed base
  • Support Engineering with customer floor plan and first site kit development
  • Create and provide Product Training Documents and Procedures to field team
  • Coordinate and support PUP and PIP activities at international sites as needed
  • Coordinate RMA repair activities and prioritization based on customer needs
  • Participate in new product definition and coordinate EHS requirements between Engineering and Customers
  • Coordinate field customer quality and installation issue feedback
  • Support process or quality related issues including periodical manufacturing process audit
  • Leading the collection, summary, analysis, corrective actions, and reporting of data in alignment with Engineering, Operations, and Sales.
  • Create customer facing failure analysis or failure investigation progress reports
  • Travel for training, support, and installation activities worldwide
  • Other product support and customer support assignments as required

Basic Qualifications & Skills

  • 3-10 years of product support/service experience in the semiconductor test industry
  • Strong communication, organizational and multi-tasking ability
  • Ability to schedule and manage small projects is desired.
  • Experience in complex Electro-Mechanical assembly with mechanical and electrical knowledge would be strong advantage
  • Flexible to work at multiple time zones and able to travel as needed
  • Worldwide travel 5~20%, meeting customers, and resolve problems at customer sites

Education

- Graduate of Bachelor of Science in Electronics or equivalent courses


Job Segment: Electronics Engineer, Manufacturing Engineer, Engineer, Electrical, Engineering, Customer Service

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