Service Engineer (Teradyne, Thailand - Prachinburi)

Work Location: Thailand - Prachinburi

Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported by innovating and learning something new every day.

We cultivate a culture of inclusion for all employees that respect their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

We are hiring 2 positions.

Opportunity Overview

• Support in production daily tasks to maintain KPI archive more than 99% target.
• Troubleshooting, repair, diagnose and resolve mechanical and electrical issues on production equipment, including motors, drives, sensors, actuators, pneumatics, and control panels. Of Saturn HD and ARS Smart storage machines.
• Maintenance execution, perform preventive and corrective maintenance, calibrations, and equipment health checks; plan and prioritize work to minimize production impact.
• Root Cause Analysis, lead structured problem-solving using FMEA, Fishbone/Ishikawa, 5-Why, 4W1H, 8D implement and verify CAPA (Corrective and Preventive Actions).
• Documentation creates accurate service reports, log downtime causes, parts usage, change notes, and update electrical wiring, PLC schematics and mechanical drawings as needed.
• Coordinate with Customer Test Equipment Team to ensure effective planning, organization, and delivery of system service breakdown shortly.
• Customer Communication provides clear technical updates, explain issues and solutions, set expectations for restoration and next steps; manage escalations.
• Build and maintain positive relationships with customers, delivering high standards of customer service.
• Safety & Compliance: Follow LOTO, EHS, machine safety standards and customer regulations; enforce SOPs and risk controls during high-energy work (electrical, rotating machinery).
• Acquire full understanding and knowledge for tester operations, train other operating technicians as requested.
• Record observations on quality report all abnormal conditions to shift engineer or supervisor in at once.

All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position. 

Education:

• Bachelor of Science degrees in Mechatronics, Electronics, Electrical, Mechanical or other Engineering disciplines is required.

Experience:

• Experienced in HDD test systems or related experience 0-5 years.

• Junior: 0–2 years in field service/maintenance/automation (internships/co-ops considered).
• Mid/Senior: 3–7+ years with proven PLC, drives, industrial networks, and complex equipment troubleshooting.

• Computer literacy and Proficiency in Microsoft Office tools such as PowerPoints, Excel, and Word.
• Good communication, listening and writing in English skills.

Technical Knowledge:

• Electrical fundamentals (AC/DC, power distribution, protective devices, grounding).
• Electronics (sensors, transducers, analog/digital signals).
• Mechanics (bearings, gearboxes, actuators; pneumatics/hydraulics basics).
• Mechatronics (electromechanical integration, motion control).
• PLC/HMI/SCADA (basic ladder logic navigation, I/O diagnostics; familiarity with major vendors is a plus).
• PC systems (Windows, drivers, industrial software, connectivity/TCP-IP).

We are only considering candidates local to position location and are unable to provide relocation for this position.

This position is not eligible for visa sponsorship.

Benefits: Teradyne offers a variety of robust health and well-being benefit programs, including annual health screening, dental, fitness/gym membership reimbursement, insurance, Provident Fund, ESPP and more.

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