Customer Production Support Engineer

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Date: Mar 24, 2024

Location: Remote, TW

Company: Teradyne

Responsibilities

  • Perform system installation, Project Management, calibration, retrofit, training and troubleshooting.
  • Escalates customer production problem and take ownership of problem until it is resolved.
  • Develop relationship with customer ; Work with the customer actively on issue prevention.
  • Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance teams with objectives of reducing equipment downtime and maintenance cost.
  • Execute with the various support teams within Teradyne to deliver on Teradyne commitment to customer. This includes all technical resources engaged with account.
  • Play an active role in transferring the needed application knowledge from the specifier team into the customer production support team during the release phase.
  • Provides technical expertise and value to customers (Hardware and software)and manage internal/external resources, application/production issues activities.
  • More senior levels may provide recommendations/inputs into the next generation product development. 

 

Basic Qualifications, Experience, Skills and Education background 

  • Degree in electronics engineering or related field.
  • Experience in working with customer in the semi test area.
  • Has a good working attitude and willingness to work.
  • Can work under higher pressure & deal with constant requirement changes.
  • Have testing or ATE experience will be a plus.
  • Fluent in English is a plus.
  • Having experience in handler/prober H/W docking integration will be a plus.

 

Education

  • BS/MS degree in electronics engineering or related fields.

 

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