Customer Production Support Engineer / Resident Engineer (Teradyne, San Diego, CA)

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview
As a Customer Production Support Engineer, you will play an active role to ensure Teradyne’s commitment to deliver to our customers products that meet their needs.  You will collaborate with customers and various teams to create and implement support plans for system installation, training and maintenance with the objective of reducing equipment downtime.  You will continue to develop relationships and add value to your customers by providing technical expertise in solving customer problems.

• Provide support as a Resident Engineer for a key account, which will require 90% presence onsite
• Lead projects or provide technical support at customer sites such as the following activities:
  • System Repair
  • New system installation or transfer
  • Customer system upgrade or retrofit
  • Conduct Basic maintenance trainings and production support classes (may also conduct at Teradyne offices where system is available)
  • Participate in productivity improvement program initiatives (e.g. Utilization) and yield improvement
  • Provide data collection, analysis, SW debug to find out root cause
  • Document best practices and service work
• Develop relations with your customers by actively providing technical support for issue prevention and problem resolution
• Collaborate with internal and external resources (including Customers, Cross-functional Field Teams, and Factory) on application and production issues activities
  • Work with customers on production issues, usage, and system improvements
  • Work with Sales team and Factory for account and company goals
  • Work to application engineer colleagues for application related issues that may requires hardware support
  • Demonstrate problem-solving skills involving complex analysis of undefined issues with ambiguous symptoms
  • Follow applicable Teradyne process (e.g., SPR) to manage crisis

• Provide phone, email, and remote support to customers
• Manage cases, time logs, expenses and spare parts inventory in a timely and accurate manner

All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Bachelor’s degree in Electrical Engineering or related field preferred; knowledgeable in Mechanical Engineering principals preferred

• 2+ years of experience in test engineering or product engineering; experience in semiconductor testing environment preferred
• Prior experience working directly with customers for technical problem resolution
• Strives to work independently and self-motivated to ensure completion of administrative tasks and goal progression
• Basic software troubleshooting skills (e.g. Reviewing logs to identify failure mode)
• Prior experience with electromechanical, automated test systems or tester handler preferred
• Ability to travel as required domestically and internationally to work with the larger engineering team and other customer service teams

Benefits:

Benefits: Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.  Please click here to see details.

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