Field Service Engineer (Teradyne, San Jose, CA)

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

Our Purpose:

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview:

As a Field Services Engineer, you will have the opportunity to experience a range of activities, which vary week to week and sometimes day to day.  

These include:

•    Travel to customer site to support our customers to perform preventive maintenance procedures, system level repairs, system installation, and acceptance testing of Teradyne Semiconductor Test Systems (J750, Ultraflex+, Eagle Test, etc.)

•    Interface with various support teams within Teradyne to deliver on Teradyne's commitment to our customers

•    Provide technical support to customer and field team either on-site or through phone or email
•    Participate in cost reduction, productivity improvement program initiated
•    Share technical knowledge/ breakthrough with peers and technician during team meetings.
•    Contribute in solution into e-Knowledge
•    Identify issues that require escalation with the team
•    Uphold Teradyne and respect customer core values at all times

All About You:

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

•    1+ years of hands-on electro-mechanical troubleshooting and repair experience 

•    Prior experience on Teradyne or any other ATE platform is a plus

•    Apply structured approach to problem solving

•    Sensitive to the needs in communication and effective follow-up till resolution of issues 
•    Effective in handling situation in crisis by following applicable Teradyne process (e.g. SPR, flagging PCFD) 
•    Self-driven in pursuing technical knowledge related to the job. Problem Complexity 
•    Constantly align work procedures and expectations with customers and field team in alignment with the changing needs and expectation of the dynamic business environment
•    Work is reviewed by customers and field rep. Level of influence / credibility (Liaison) 
•    Capable of influencing customers he/she liaises with. Level of Impact to organization 
 

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.  Please click here to see details.

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