IT Technical Support (Teradyne, North Reading)

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

The IT Technical Support role is responsible for providing comprehensive technical assistance to internal users, maintaining and supporting IT infrastructure, and ensuring the reliability and security of our technology environment. This position is based at our North Reading, MA corporate office and reports to the IT Manager or Director.  

All About You

• Associate degree in Computer Science, Information Technology, or equivalent experience. 
• 1–4 years of direct experience in IT support, including hands-on work with Windows 10/11, Apple operating systems, and Azure/InTune administration.   
• Strong analytical and problem-solving skills; ability to independently resolve user hardware/software issues.   
• Solid understanding of fundamental networking principles.   
• Excellent communication skills, both written and verbal; customer service oriented with a positive, can-do attitude.   
• Highly organized, detail-oriented, and able to manage multiple priorities effectively.   
• Creative, adaptable, and eager to learn new technologies quickly.   
• Industry certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly valued. 
• Experience with remote desktop applications and IT service management tools. 
• Familiarity with security best practices and ITIL processes is a plus. 

Teradyne is not considering candidates who require sponsorship for this position.

We are only considering candidates local to position location and are unable to provide relocation for this position.

Compensation:
The base salary range for this role is $53,000 - $84,800. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.  Please click here to see details.

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