Product Support Engineer (Teradyne, Singapore)

Our Purpose  

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. 
 
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Opportunity Overview

• Teradyne’s Product Support Group plays a crucial role in driving customer success by ensuring field readiness for new product launches, integrating serviceability and enhancements into product designs, and delivering exceptional service, documentation, and training.
• The Teradyne Product Support Engineering team is seeking a highly motivated, energetic, and technically driven Engineer to provide world-class support for the current and future generations of Teradyne Semiconductor Test Products.
• This role requires an in-depth knowledge of Teradyne’s product offerings and a strong desire to deliver timely solutions in an evolving customer landscape.
• Be recognized as a subject matter expert across a wide range of new and existing Teradyne platforms.
• Provide timely and accurate support to field organizations in response to a wide array of customer issues.
• Identify opportunities to use technology to improve the way that we deliver support to our customers.
• Engage with the Product Development process to influence and prepare new products for successful deployment to the field.
• Conduct training to spread knowledge to all field service engineers worldwide
• Develop and update support and training documentation field installations and preventive maintenance.
• Analyze trends and identify opportunities to improve the reliability of our systems.

All About You

We seek individuals who share our passion for excellence and customer success. If you are ready to take on this exciting opportunity, take a closer look at the qualifications and skills required for the role.

• Bachelor’s degree in Engineering (MFG/ME/EE), with Electromechanical preferred.
• 8–15 years of relevant industry experience.
• Expertise in technical areas including RF, Power, Embedded, and Networking.
• Exceptional critical thinking and problem-solving skills.
• Excellent verbal and written communication skills.
• Commitment to product quality and customer satisfaction.
• Self-motivated, hands-on team player with the ability to work independently.
• Proficient computer skills and experience with Design for Serviceability and Reliability.
• Willingness to travel up to 25%

Working Location

Science Park 2 (The Aries), Singapore

We are only considering candidates local to the position location and are unable to provide relocation for this position.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including outpatient medical, flexible benefits, life and disability insurance, paid vacation & holidays and more.

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