Customer Production Support Engineer

Organization & Role

The Teradyne Korea Production Support team is looking for a highly-motivated, energetic, technically driven Field Production Support Engineer. This is a technical field support position that combines both – the classical Field Service Engineer and Field Application Engineer work to provide high level technical expertise to our customer.  This individual will report directly to the Production Support Team Lead.

Responsibilities

• Successful delivering of all aspects of OSS services activities within an accounts (aligned with worldwide HQ accounts)
• Understand and align with Teradyne OSS business through execution and efficiency in delivery the different aspects of OSS offering to meet customer needs.
• Execute with the various support teams within Teradyne to deliver on Teradyne commitment to customer. This includes all technical resources engaged with account (even not reporting into team)
• Execute and deliver on OSS commitments (including value-added activities) and adapting service offering to meet customer's needs
• Execute on production technical support activities at the account
• Develop relationship with customer
• Work with the customer test engineers on understanding solving their problems
• Active support our customer in system installations and maintenance activities
• Active role in transferring the needed application knowledge from the specifier team into the customer production support team during the release phase
• Develop the application skills to cover application related customer requests
• Work with the customer pro-active on issue prevention

Qualifications/Skills

• A role model in applying and developing structured approach to problem solving.
• Sharing of best practices in the regional field team.
• Effective in influencing customers, factory and Sales management with correct and up to date information in his decision making and capable of making best decision under situational constraints.
• Resourceful in problem resolution and possess good communication skill to integrate with customers and Teradyne extended team members.
• Strong inclination for continuous self –improvement in line with changes in expectation and requirement of the company /customer/industry
• Active participant in WW cross-functional field team to formulate WW account strategy.
• Basic software troubleshooting skills (example: PCFD)

Education

• BS or MS in Electronics Engineering, Electrical Engineering or Physics.
• Diploma in Electronics
• 5-9 years of experience
• Has a Test Program development experience