Customer Production Support Engineer

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Date: Mar 26, 2024

Location: Seocho-Gu, Seoul, KR

Company: Teradyne

Organization & Role

The Teradyne Korea Production Support team is looking for a highly-motivated, energetic, technically driven Field Production Support Engineer. This is a technical field support position that combines both – the classical Field Service Engineer and Field Application Engineer work to provide high level technical expertise to our customer.  This individual will report directly to the Production Support Team Lead.




  • Successful delivering of all aspects of OSS services activities within an accounts (aligned with worldwide HQ accounts)
  • Understand and align with Teradyne OSS business through execution and efficiency in delivery the different aspects of OSS offering to meet customer needs.
  • Execute with the various support teams within Teradyne to deliver on Teradyne commitment to customer. This includes all technical resources engaged with account (even not reporting into team)
  • Execute and deliver on OSS commitments (including value-added activities) and adapting service offering to meet customer's needs
  • Execute on production technical support activities at the account
  • Develop relationship with customer
  • Work with the customer test engineers on understanding solving their problems
  • Active support our customer in system installations and maintenance activities
  • Active role in transferring the needed application knowledge from the specifier team into the customer production support team during the release phase
  • Develop the application skills to cover application related customer requests
  • Work with the customer pro-active on issue prevention



  • A role model in applying and developing structured approach to problem solving.
  • Sharing of best practices in the regional field team.
  • Effective in influencing customers, factory and Sales management with correct and up to date information in his decision making and capable of making best decision under situational constraints.
  • Resourceful in problem resolution and possess good communication skill to integrate with customers and Teradyne extended team members.
  • Strong inclination for continuous self –improvement in line with changes in expectation and requirement of the company /customer/industry
  • Active participant in WW cross-functional field team to formulate WW account strategy.
  • Basic software troubleshooting skills (example: PCFD)



  • BS or MS in Electronics Engineering, Electrical Engineering or Physics.
  • Diploma in Electronics
  • 5-9 years of experience
  • Has a Test Program development experience

Job Segment: Testing, Electronics Engineer, Application Engineering, Electrical Engineering, Field Service, Technology, Engineering, Manufacturing

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