Product Support Engineer

Responsibilities

• Manages customer requests, product escalations, and service emergencies
• Provide product support to new installations, and all active installed base
• Support Engineering with customer floor plan and first site kit development
• Coordination with Test Cell Partners (Probers / Handlers / Manipulators / etc.)
• Coordinate and support PUP and PIP activities at international sites as needed
• Coordinate RMA repair activities and prioritization based on customer needs
• Participate in new product definition and coordinate EHS requirements between Engineering and Customers
• Create and provide Product Training Documents and Procedures to field team
• Coordinate field customer quality and installation issue feedback
• Support process or quality related issues including periodical manufacturing process audit
• Leading the collection, summary, analysis, corrective actions, and reporting of data in alignment with Engineering, Operations, and Sales.
• Create customer facing failure analysis or failure investigation progress reports
• Travel for training, support, and installation activities worldwide
• Support PO / PR activity using Oracle
• Other product support and customer support assignments as required

Education

- Graduate of Bachelor of Science in Electronics or equivalent courses

Basic Qualifications & Skills

• Fluent in Korean/English
• 3-10 years of product support/service experience in the semiconductor test industry
• Strong communication, organizational and multi-tasking ability
• Ability to schedule and manage small projects is desired.
• Experience in complex Electro-Mechanical assembly with mechanical and electrical knowledge would be strong advantage
• Flexible to work at multiple time zones and able to travel as needed
• Worldwide travel 5~20%, meeting customers, and resolve problems at customer sites

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