Customer Production Support Engineer

Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are challenged to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

This Production Support Engineer position delivers technical expertise for solution implementation to customer based on Teradyne product and service. It provides support for assessment of customer needs, implementation of the solutions as well as product release support.

Opportunity Overview

• Account management and build up good relationship with customer.
• Understand customer needs as well as their production problems and provide prompt consulting.
• Follow up with customers and inter-department on technical issue tracking and case escalation.
• Provide Test Program Development and NPI support to customer.
• Provide on-site support as well as customer training, knowledge sharing & workshop presentation.

All About You
You are driven and share our drive. Our customers count on us, and we go above and beyond to ensure their success. We’re looking for people to join us in that mission. Review your position’s minimum criteria for opportunity consideration.

Technical Requirements:

• Familiar with ATEs and production environment.
• Knowledge of troubleshooting process and skills.
• Knowledge of Load board schematics design and layout.
• Knowledge of IC test theory.
• Device correlation and test program release experience.
• Driver and UI knowledge.

Basic Requirements:

• Bachelor degree or above in IC design, electrical engineering, RF, electronic, communication, microwave; above 2 years working experience.
• Knowledge of VB, Windows NT, C, C++
• Knowledge of Digital and Analog Fundamentals
• Experience of IC Design or ATE is Preferred
• Logical thinking
• Business Travel requirement
• Can work under pressure
• Eager to new challenge, hunger for new technology
• Strong English and Mandarin Communication Skills
• Strong Interpersonal Skills and Problem-Solving Skills
• Good at Teamwork
• Self-starter with positive and optimistic manner.