Logistics Analyst(GCS,Shanghai)

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

• Responsible for end-to-end service parts order processing, including receiving parts requirement from customers, checking customer info and address, entering customer orders into the system, confirming product specifications, quantities, prices, and ensuring service types and parts delivery commitment.
• Coordinating cross-functional resources like Field team, production, planning, track order status and guarantee order fulfillment.
• Monitor issues in the parts order flow process, coordinate for resolution.
• Handle special requirements, including urgent orders, key customer self-pickup arrangements
• Act as the focal contact between the company and customer regarding any parts support related questions.
• Support finance team to collect the payment from customers.
• Maintain the log of the request from customer and prepare parts service reports.
• Other tasks assigned by manager.

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• 1~2 years’ experience in order management, customer service, or supply chain operations, preferably in Semiconductor, high-tech, or industrial automation industries, with proven ability to manage complex order workflows.
• Ability to demonstrate excellent multi-tasking and coordination skills, managing multiple orders simultaneously while prioritizing effectively and maintaining attention to detail in a high-pressure environment.
• Customer oriented, passionate to resolve issues.
• Adequate English reading & writing skills, capable of completing task in one international environment and ability to interact with domestic customers and international TER functions.
• College degree, preferably in Supply Chain, Logistics, International Trade, or Business Administration

Benefits: 

Teradyne offers a variety of robust health and well-being benefit programs, including medical, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.  

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